Check-In Administrator

at  Cherokee Federal

CHECK-IN ADMINISTRATOR

The Check-In Administrator will support the Federal Emergency Management Agency (FEMA) to support disaster response operations and manage temporary facility support services. A Check-In Administrator is responsible for managing the check-in process for guests or customers at a facility, such as a hotel, resort, or event venue. Their primary role is to ensure a smooth and efficient check-in experience for guests. The Check-In Administrator greets arriving guests, verifies their identification, and retrieves reservation details to initiate the check-in process.

CHECK-IN ADMINISTRATOR EXPERIENCE, EDUCATION, SKILLS, ABILITIES REQUESTED:

• An associate degree with no less than 5 years of professional experience working as an Administrator preferably in a government environment.
• Ability to organize data for processing and reporting
• Ability to multi-task multiple tasks at the same time
• Ability to provide customer service within a difficult environment
• Ability to disseminate information and ensure it is processed properly
• Ability to adhere to safety guidelines, regulations, and company policies
• Ability to use multiple types of computer systems such as laptops, scanners, and handheld devices
• Traveled as a part of work requirements
• Bilingual (English/Spanish) communication skills are not required but are preferred
• Ability to communicate clearly and effectively via oral and written means
• Ability to remain calm in the midst of difficult circumstances and emergencies
• Advanced knowledge of disaster services and community resources; Federal, state, tribal and territorial disaster assistance programs, housing & utility assistance
• Proficient in utilizing Outlook, Word and Excel; PowerPoint, and SharePoint
• The ability to successfully pass a drug screen and a federal background check is mandatory
• Past applicable job experience may include, but is not limited to: Front Desk Administrator, Receptionist, or Guest Registration
• Must pass pre-employment qualifications of Cherokee Federal

• Leads and provides desk services such as check-in, check-out and data management
• Adheres to Quality Assurance and Quality Control, SOPs, and Site Manager guidance and direction
• Organizes onsite personnel, staff, subcontractors, and occupants during tasks that require the check-in/check-out process to ensure accountability and safety protocols are followed
• Ensures all personnel follow guidelines during check-in/check-out process
• Provides daily reports and logs to Site Manager
• Knowledge of federal ADA requirements
• Performs other job-related duties as assigned