Cherwell Admin

at  Infosys

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description: Looking for Cherwell Admin
Location : Sydney, Australia
Salary Range : AUD 96,836 – 105,068 (Annual Gross)

1. Administer and maintain ITSM tool i.e. Cherwell
2. Configure and customize ITSM workflows, forms, fields, and notifications to align with organizational requirements.
3. Manage user access permissions, roles, and groups within the ITSM tool, ensuring appropriate access levels and security.
4. Provide technical support to end-users, troubleshoot issues, and resolve tickets related to Cherwell tool functionality.
5. Collaborate with stakeholders to define and document ITSM processes, policies, and procedures.
6. Perform regular audits and health checks of ITSM configurations and data to ensure accuracy and compliance.
7. Monitor system performance and utilization, identify bottlenecks, and implement optimizations to improve efficiency
8. Coordinate software updates, patches, and upgrades for Cherwell, following change management processes.
9. Develop and maintain integrations between Cherwell and other systems or applications