Chief Administrative Officer, SJMC Polson

at  Providence

QUALIFICATIONS

• Master’s degree in health administration, Hospital Administration, Business Administration, Healthcare, or related field.
• 5 years of senior leadership position in an acute care hospital or medical center
• 7 years of progressively responsible leadership positions in the health care field.

PREFERRED EXPERIENCE:

Critical Access Hospital and Rural Healthcare: Extensive experience leading or working in a critical access hospital or rural healthcare setting is crucial. The candidate must understand the unique challenges and opportunities associated with these environments, including limited resources, staffing constraints, and the need for resourcefulness and adaptability.
Operational and Financial Acumen: A strong track record of operational success and financial management in a healthcare setting is essential. The candidate should be able to analyze financial data, develop and implement strategies to improve performance, and communicate financial information effectively to various stakeholders.
Service Line Oversight: Experience overseeing a service line would be beneficial as the plan is to have the CAO oversee a service line in the future. This demonstrates the candidate’s ability to manage a specific area of clinical operations and drive its success.

THE ROLE

The Chief Administrative Officer (CAO) is a seasoned healthcare leader with a proven track record in critical access hospitals, acute care facilities, or rural healthcare settings. You possess a deep understanding of the unique challenges and opportunities associated with these environments and are adept at building trust, fostering collaboration, and engaging with diverse communities. Your strong operational and financial acumen, coupled with exceptional communication and advocacy skills, will enable you to drive performance improvement and advocate for the needs of the hospital and community. You are comfortable living in and actively participating in a small, rural community and possess the cultural sensitivity to thrive in a diverse environment. You are a decisive and transparent leader who is passionate about making a positive impact on the lives of patients, staff, and the community you serve.
Reporting to the Service Area Chief Executive (CE), the Chief Administrative Officer (CAO) provides leadership, direction, planning, and oversight of operational matters for the ministry. Under the general direction of the Service Area CE, the CAO is the key leader for the ministry and is a member of the MT service area executive team.

The CAO provides high level administrative oversight of their ministry’s daily operations including:

• Day to day operations of the medical center that ensures quality, safety, engagement of caregivers and providers and patient experience.
• Monitor, assess and enhance operational processes to achieve medical center objectives and metrics.
• Leads initiatives that improve resource management, quality of care, safety, and overall stakeholder satisfaction.
• Responsible for the overall operating budget performance, staff productivity/efficiency, key contracts, and operational accountability for select service lines in the MT service area.
• Establish and maintain relationships with both internal and external stakeholders including caregivers, core leaders, physicians, leadership with other ministries within the Montana Service Area, Polson, Flathead, and Lake County service area advisory council members, tribal health and tribal affairs, government and local officials, and other individuals, groups, or organizations required to foster a strong leadership team.

Providence is organized to optimize those services that can be best delivered on a centralized or regional basis. The following services provide an infrastructure for Providence and should not be duplicated except if deemed appropriate by the Providence Senior Executive Team.
Divisional and Regional Services include Providence Care Network (PCN) d.b.a. Providence Medical Group (PMG) Montana, Finance, Information Services, Human Resources, Providence Foundation, Strategic Planning, Marketing and Communication, Nursing, Laboratory Services, Pharmacy Services, Risk management, Infection Control, Quality, Supply Chain, Facilities, Real Estate Management, Food & Nutrition Services, Security, and Environmental Services.

The position contributes to the organization’s key outcomes in the following ways:

• Develops an organizational culture that leads to ongoing excellence and effective growth of the business while maintaining the highest integrity.
• Builds strategic alliances outside the organization to create business opportunities and execute business strategies.
• Drives the organization to think and act in ways that continuously enhance processes that will sustain and enhance efficiency and effectiveness.
• Develops a long-range course of action or set of goals to ensure successful realization of the organization’s vision.
• Performs duties in a manner that reflects the Providence Mission, philosophy, Core Values, and behavioral standards.

ESSENTIAL FUNCTIONS

The CAO, will have the following accountabilities:

Build High Performance Culture and Results-Based Leadership: Drives high standards for individual, team, and organizational accomplishment; tenaciously works to meet or exceed challenging goals; derives satisfaction from goal achievement and continuous improvement for clinical, operational, and financial metrics.

• Oversees the financial and capital management for Providence St. Joseph Medical Center.
• Monitors performance for finance, quality, and patient experience, developing action plans for improvement as appropriate.
• Regulatory and accreditation: Serves as the executive lead, collaborating with the Chief Medical Officer, Chief Nursing Officer, and PMG COO, when engaging in regulatory or governing organization site surveys. Ensures compliance with State and Federal regulations.
• Sets high standards and accountability for ongoing excellence and business growth while maintaining the highest integrity.
• Provides timely guidance and feedback to ensure ongoing excellence, business growth, and high integrity.
• Provides leadership to maximize quality, cost effectiveness, patient satisfaction and responsiveness.
• Maintains high employee morale and positive relationships with employees and management staff to enhance productivity and the quality of work life within the organization.