Chief Consumer Banking Officer

at  Five Star Bank

Purpose: Reporting to the President and Chief Executive Officer of a growing $6 Billion Community Bank based in Western and Central New York, the Chief Consumer Banking Officer is responsible for leading, managing and growing the Bank’s community-based retail network. This individual will establish goals and implement strategies to achieve growth, profit, operational efficiency, compliance, and best-in-class customer experience.
Areas of executive leadership and strategic oversight include the organization’s customer facing consumer lines of business, including the Retail Branch Network, Residential Mortgage, Indirect Lending, Small Business Banking, and the supporting operational functions of the Customer Contact Center and Collections departments.
The Chief Consumer Banking Officer’s primary charge is to prudently grow consumer relationships. The position develops and executes broad-based consumer-oriented campaign initiatives and business solutions, supervises and administers the consumer banking functions, develops and implements strategies for growth and customer acquisition, retention, and development, and cultivates the consumer banking team. The position is ultimately responsible for all aspects of the organization’s success in these areas including maintaining and administering line of business strategic plans reflective of evolving risk and risk tolerance. Under this leader’s vision, Five Star Bank will achieve strong consumer banking and lending performance, while meeting the letter and spirit of regulatory expectations, procedural and operational excellence, superior customer experience standards, and robust talent development within large and strategically critical parts of the organization. Serving as a key member of the Executive Management Committee, the Chief Consumer Banking Officer will offer counsel on complex and strategic enterprise wide matters, be active in the communities we serve, and serve as a visible leader to the associates and customers of the Bank as a whole.

Essential Functions:

• Executive Leadership and Strategy:
• Provides leadership in establishing overall objectives, policies, and plans for consumer banking and lending lines of business
• Has responsibility for recommending planning, implementation and control of short and long-range objectives, develops and maintains organizational structure, coordinates major activities through subordinates to assure growth and development of the Bank and its markets
• Provides oversight to senior officers of the Consumer Banking Group in performing their duties, including ensuring compliance with all policies and procedures
• Business Development and Customer Focus:
• Represents the Consumer Banking Group within Centers of Influence and as an interested and active participant in the communities that the Bank serves with direct involvement in customer relationships, community and civic organizations, professional groups/societies and, supports regulatory engagement and advocacy.
• Operational Excellence:
• Ensure seamless integration of processes across consumer banking and lending departments to provide customers with exceptional service.
• Continuously monitor and improve the efficiency of the bank’s operational procedures, ensuring adherence to internal policies and industry best practices.
• Financial Oversight:
• Collaborate with Chief Financial Officer to oversee budgeting, forecasting, and financial performance of banking operations.
• Set and monitor financial goals, ensuring revenue targets are achieved and costs are managed effectively.
• Risk and Compliance Management:
• Serving as a Section 16 Officer the role is primarily responsible for all consumer banking and lending policies and internal controls, and ensures, through senior manager accountability, that the Bank is in compliance with all regulatory agency requirements and guidelines and is apprised of all regulatory interaction through senior management
• Stakeholder Engagement:
• Reports all material developments relative to consumer banking and lending operations to the Executive Management Committee and the Board of Directors
• Participates in a number of management committees responsible for governance of critical enterprise decision making and oversight
• Nurtures a strong culture of collaboration between line of business leaders and key stakeholders, continuously demonstrating integrity and professional judgment in protecting the interests of the organization and sharing an integrating best risk practice.
• Build effective relationships with peer banks, trade associations, industry and regulatory authorities and others to maintain relevant knowledge and engage in the regulatory process

Job Related Qualifications:

• Education: Bachelor’s Degree in Business, Finance, Accounting or Risk Management related field is required; Master’s Degree in Business, Finance, related field preferred.
• Prior Experience:
• Required: A Minimum of ten (10) years experience in financial services, including (5) years or more in a senior leadership level role, direct experience engaging with the Boards of a publicly traded financial institution and bank regulators.
• Preferred: Prior experience leading all consumer banking and retail lines of business or alternatively a minimum of fifteen (15) years in leadership roles within a consumer banking lines of business, specifically preferred to have experience leading within a retail delivery model and sales-driven culture. Executive experience working as a member of or closely with an Executive team and Board of Directors is preferred.

Competencies:

• Comprehensive experience in the financial services, expert knowledge of banking laws and regulations pertaining to risk management and a proven ability to apply them
• Experience building, motivating, and managing high performing teams, including setting clear objectives, and developing people leaders
• Experience developing and administering risk and/or compliance programs
• Experience and comfort in effective communication with regulators, auditors, CPA firms and third-party providers
• Exceptional analytical skills and a demonstrated ability to comprehend and communicate risks, and mitigate them within a company’s risk appetite statement
• Strong advocacy, and written and verbal communication skills
• Experience collaborating across departments and business functions on complex projects
• Strong organizational skills to coordinate multiple organizational priorities
• Outstanding team building skills
• High degree of professionalism, impeccable ethics and integrity, demonstrated ability to protect and maintain confidential and proprietary information
• Demonstrated persistence and willingness to take calculated risks
• Strategic thinker with the ability to translate strategies into risk management tactical objectives and projects
• Strong initiative and decision-making abilities, with the ability to advance the strategic planning, direction, and goal setting for the company in collaboration with senior and executive management and the Board of Directors
• Ability to effectively challenge management responses when necessary and resolve issues in the best interest of the company
• Ability to establish to departmental policies, practices, and procedures that have a significant impact on the organization

BENEFITS:

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long Term Disability, and Short Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Paid Time Off (PTO)
• Company Paid Holidays
  This job description is not exhaustive. The Chief Consumer Banking Officer may be required to perform other duties as assigned.
  The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance

• Executive Leadership and Strategy:
• Provides leadership in establishing overall objectives, policies, and plans for consumer banking and lending lines of business
• Has responsibility for recommending planning, implementation and control of short and long-range objectives, develops and maintains organizational structure, coordinates major activities through subordinates to assure growth and development of the Bank and its markets
• Provides oversight to senior officers of the Consumer Banking Group in performing their duties, including ensuring compliance with all policies and procedures
• Business Development and Customer Focus:
• Represents the Consumer Banking Group within Centers of Influence and as an interested and active participant in the communities that the Bank serves with direct involvement in customer relationships, community and civic organizations, professional groups/societies and, supports regulatory engagement and advocacy.
• Operational Excellence:
• Ensure seamless integration of processes across consumer banking and lending departments to provide customers with exceptional service.
• Continuously monitor and improve the efficiency of the bank’s operational procedures, ensuring adherence to internal policies and industry best practices.
• Financial Oversight:
• Collaborate with Chief Financial Officer to oversee budgeting, forecasting, and financial performance of banking operations.
• Set and monitor financial goals, ensuring revenue targets are achieved and costs are managed effectively.
• Risk and Compliance Management:
• Serving as a Section 16 Officer the role is primarily responsible for all consumer banking and lending policies and internal controls, and ensures, through senior manager accountability, that the Bank is in compliance with all regulatory agency requirements and guidelines and is apprised of all regulatory interaction through senior management
• Stakeholder Engagement:
• Reports all material developments relative to consumer banking and lending operations to the Executive Management Committee and the Board of Directors
• Participates in a number of management committees responsible for governance of critical enterprise decision making and oversight
• Nurtures a strong culture of collaboration between line of business leaders and key stakeholders, continuously demonstrating integrity and professional judgment in protecting the interests of the organization and sharing an integrating best risk practice.
• Build effective relationships with peer banks, trade associations, industry and regulatory authorities and others to maintain relevant knowledge and engage in the regulatory proces