Chief Information Officer (CIO)

at  CapitalCom

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.
Capital.com is seeking a highly experienced and strategic Chief Information Officer (CIO) to oversee and manage the company’s information technology strategy and infrastructure. This pivotal role will report directly to the COO and will be responsible for ensuring that the company’s technology operations align with its regulatory obligations, business objectives, and future growth plans. The ideal candidate will have extensive experience in a fast-paced, regulated financial environment and a strong understanding of the complexities faced by CFD brokers.

KEY REQUIREMENTS:

• Experience: 10+ years of experience in senior IT leadership, ideally within a regulated financial services environment. Experience within the CFD, brokerage, or trading sectors is highly desirable
• Education: Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field. Relevant certifications such as CISSP, CISM, ITIL, or PRINCE2 are preferred
• Regulatory Knowledge: Strong understanding of regulatory frameworks in financial services, particularly MiFID II, GDPR, and other relevant financial regulations applicable to the European Union, UK and other jurisdictions in which we operate. Experience navigating compliance within regulated fintech environments
• Technical Expertise: Expertise in IT infrastructure, cloud technologies (AWS experience highly preferred), cybersecurity, VoIP technology, resilience, productivity tools (incl. gSuite, Slack, Jira), identity and access management (Okta), and various endpoint devices (Mac, Windows, Unix). Proficiency in overseeing scalable platforms and managing technological risks associated with fast-paced trading environments
• Leadership: A proven track record in leading and managing diverse, geographically dispersed IT teams, with the ability to deliver complex technology projects on time and within budget
• Communication Skills: Excellent interpersonal and communication skills. Ability to convey complex technical ideas to non-technical stakeholders, including senior leadership and regulators
• Problem-Solving: Strategic and forward-thinking with robust problem-solving capabilities. Able to anticipate and mitigate risks, making proactive decisions to ensure the business’s long-term resilience and growth.

• IT Strategy & Leadership: Develop and execute a forward-thinking IT strategy that supports business growth, regulatory compliance, and operational efficiency. Ensure alignment with overall corporate objectives and financial industry regulations
• IT Operations & Service Management: Oversee the company’s IT operations, including the management of a 24/7 operations centre and service desk to ensure continuous availability and performance of critical systems and infrastructure. Lead key service management functions such as incident, change, problem, and asset management, ensuring efficient resolution of issues and minimization of downtime
• Regulatory Compliance: Ensure the highest levels of data protection and IT system integrity, meeting the requirements of financial authorities in all of our jurisdictions. Collaborate closely with compliance and cybersecurity teams to safeguard customer data and meet stringent regulatory obligations. Ensure that IT systems are audit-ready and compliant with regulatory standards across jurisdictions
• Infrastructure Management: Lead the design, implementation, and maintenance of scalable IT infrastructure and resilient networks, both on prem and cloud, to meet the demands of a 24/7 financial services environment
• Digital Transformation & Innovation: Spearhead initiatives to modernise and innovate the company’s technology stack, enhancing customer and employee experiences, improving operational efficiencies, and ensuring a competitive edge in the fintech landscape
• Vendor & Stakeholder Management: Cultivate and manage relationships with critical technology partners, vendors, and internal stakeholders. Negotiate contracts, drive performance, build and maintain exit plans, and ensure service levels meet the company’s needs
• Team Leadership & Development: Build, lead, and mentor a high-performing IT team. Foster a culture of collaboration, continuous improvement, and technical excellence. Champion staff development, ensuring the team remains at the cutting edge of innovation.
• Disaster Recovery & Business Continuity: Establish and maintain comprehensive disaster recovery and business continuity plans, ensuring the company’s readiness to handle crises without disruption to operations or customer services
• Budget & Asset Management: Manage the IT budget and drive IT asset management practices, ensuring efficient allocation of resources and investments in technology that drive business value while
• Employee Technology Experience: Ensure that all employees have the necessary tools, support, and technology to perform their roles effectively by overseeing IT helpdesk services and workplace technology solutions. Manage the deployment and maintenance of hardware, software, and communication tools across all global offices. Lead the build-out and optimization of office technology infrastructure, ensuring seamless collaboration, productivity, and a consistent employee experience across diverse locations worldwide.