Chief of Staff (on-site, Zurich)

at  Rivero AG

About Rivero
Rivero is a successful fintech startup founded in early 2019 with a mission to enable banks and financial institutions to automate complex processes in the simplest and most efficient manner. This allows banks to focus on delighting their customers with streamlined digital interfaces. We fall into both the #FinTech and the#Paytech domain.
We have steadily grown our customer base, reached break-even in 2023, and recently closed a series A funding round to scale up and accelerate our growth. We are looking for an ambitious and driven person to join us for the exciting phase ahead of us.

What is it like to work at Rivero?

• We are ambitious and excited about our mission.
• We value ownership, and embrace daily challenges with a positive attitude.
• We actively engage with our customers to understand and address their needs and pain points.
• We are radically transparent in communication and open-minded to questions, informed comments, and grounded disagreements.
• We believe it is OK to make mistakes but unacceptable not to identify, analyse, and learn from them.

Do you want to be part of our team? Then continue reading!
Tasks
Role Overview
The Chief of Staff will play a critical role in supporting the CEO and leadership team by streamlining operations, ensuring effective communication, managing key cross-functional projects, and contributing to the company’s strategic planning efforts.
This role requires a seasoned professional with a proven ability to work independently in a fast-paced environment while handling confidential information with discretion.

Key Responsibilities

• Ad Hoc Problem Solving: Identify and quickly address and resolve unexpected issues, providing actionable insights, immediate support and solutions as needed, including incident response.
• Project Management: Lead and coordinate company-wide cross-functional initiatives, ensuring timely completion and alignment with company goals.
• Operational Efficiency: Assist the management team with day-to-day tasks, creating and managing ad hoc reports to optimise operational efficiency and support data-driven decision-making.
• Meeting Preparation: Organize and prepare materials for all-hands meetings, ensuring they run smoothly and effectively.
• Information Flow: Streamline communication across the organisation, ensuring relevant information is shared promptly and accurately.
• Strategic Planning Support: Assist in the development and execution of strategic plans, providing research, analysis, and recommendations.
• Stakeholder Coordination: Act as a liaison between the management team and various stakeholders, facilitating effective communication and collaboration.
• Performance Monitoring: Track and report on the progress of key initiatives (developing KPIs & dashboard), identifying potential roadblocks and suggesting improvements.
• Administrative Support: Provide high-level administrative support to the CEO and leadership team, correspondence, and documentation.
• Report Preparation: Draft reports, presentations, and updates for internal and external stakeholders.

We are a growing company, and you can expect that your responsibilities may change over time.
Requirements
What We Are Looking For
We value proactive individuals who are interested in various areas and have a mindset for getting things done.

Skills & Competencies

• Ability to work independently and manage multiple priorities in a fast-paced environment
• Strong analytical abilities with a demonstrated capacity for identifying, analysing, and solving complex business issues.
• Able to react swiftly to urgent problems.
• Exceptional organisational skills with the ability to handle multiple priorities in a fast-paced environment.
• Ability to independently manage both long-term initiatives and daily tasks.
• Superior communication and interpersonal skills, capable of working across departments and engaging with senior leadership effectively.
• High level of discretion and confidentiality in all matters.
• Proficient in business management tools (e.g., Google Workspace, Slack, ClickUp and data analysis platforms) with demonstrated experience in leading cross-functional teams and ensuring alignment with strategic objectives.
• Track record of improving operational efficiencies, using KPIs, metrics, and data-driven insights to streamline processes.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field. MBA or equivalent is preferred.
• Minimum of 5 years in a strategic or operational role, preferably within fintech or a high-growth startup environment.
• Proven track record of managing complex projects and leading cross-functional teams.
• Experience working directly with C-level executives.
• Fluent in English

Additional Requirements

• This is an on-site role requiring regular collaboration with the CEO and leadership team in Zurich.
• You must be able to thrive in a fast-moving, dynamic environment and be comfortable with ambiguity and change.

Benefits

Perks and Benefits

• Great office in a historic building — 2 minutes from Oerlikon station, right next to a park, with a friendly barista and sushi place in-house.
• Frequent academy sessions, covering many topics to learn and grow.
• Friday happy hours - Enjoy a drink with the team after a week of hard work.
• Dog-friendly office.
• Choice of hardware.
• Allowance for mobile subscription.
• Company stock options.

Interested?
Then we are curious to learn more about you. Please send us a few lines about yourself and let us know why you would like to join Rivero. Please also share your CV with us

• Ad Hoc Problem Solving: Identify and quickly address and resolve unexpected issues, providing actionable insights, immediate support and solutions as needed, including incident response.
• Project Management: Lead and coordinate company-wide cross-functional initiatives, ensuring timely completion and alignment with company goals.
• Operational Efficiency: Assist the management team with day-to-day tasks, creating and managing ad hoc reports to optimise operational efficiency and support data-driven decision-making.
• Meeting Preparation: Organize and prepare materials for all-hands meetings, ensuring they run smoothly and effectively.
• Information Flow: Streamline communication across the organisation, ensuring relevant information is shared promptly and accurately.
• Strategic Planning Support: Assist in the development and execution of strategic plans, providing research, analysis, and recommendations.
• Stakeholder Coordination: Act as a liaison between the management team and various stakeholders, facilitating effective communication and collaboration.
• Performance Monitoring: Track and report on the progress of key initiatives (developing KPIs & dashboard), identifying potential roadblocks and suggesting improvements.
• Administrative Support: Provide high-level administrative support to the CEO and leadership team, correspondence, and documentation.
• Report Preparation: Draft reports, presentations, and updates for internal and external stakeholders