Chief Operating Officer

at  3dprintcom

Alexander Daniels Global have been retained by a cutting Industrial IoT Platform provider to recruit a Managing Director to join their Founding Leadership team. Based in the Frankfurt region, this exciting start up, who leverage a unique blend of Artificial Intelligence (AI) and Physics, help industrial customers reduce waste and improve production efficiency with a highly scalable solution. They recently secured a Series A funding to develop their Product Market fit further, and expand the company. Having established early customers, the product remains in a development phase but has a strong application base and clear use cases with industrial process industries like Die Casting, Metal Processing, Chemicals, Food and Pharmaceuticals.
The current leadership team have identified several gaps that are holding the company back. The first is defining and executing on an expansion strategy; developing a more robust product market fit; and creating the right organizational structure to scale.
In order to overcome these challenges and support the success of the business moving forward, a Managing Director is required to join the business as a leader with responsibility for Growth and Operations. The clear mandate will be to: help develop the product market fit; create an optimal organizational structure to scale; develop and execute strategy, while leading the key areas for growth including Customer Success, Account Management and Operations; while also overseeing Finance, Human Resources and Legal.

The Managing Director will work closely with the broader leadership and founding team to develop strategy, taking responsibility for ensuring there is a clear vision for a product market fit, developing the strategy around product market fit and ensuring that the organization is focused to execute on the strategy, communicating clearly with all stakeholders including the wider team, investors and customers.
The Managing Director would work closely with the Technology and Development teams, acting as the interface for the customer, ensuring successful deployment of the solution and providing customer feedback to support product development. The Managing Director will be the main point of contact for escalation with customers, seeking to constantly support retention and growth of accounts, accelerating product market fit. They will help to define the right organizational structure to enable the business to scale. They will define clear roles and responsibilities within teams they are directly overseeing, but also help to define the right structure for the sales organization, with guidance for how to expand successfully into new verticals.
Further responsibilities will include: