Chief Operating Officer

at  ARC Health Partners

Description:
Silver Lake Psychology is a woman-owned business that has become a rapidly growing mental health network across four states. Psychologist and author, Dr. Brandy Engler is the Founder of Silver Lake Psychology. Following the success of her books, The Men on My Couch (BerkleyBooks) and The Women on My Couch, Dr. Engler began a group practice to meet the overwhelming demand. Dr. Engler had the vision for a company culture built on her relationship expertise to foster empathy, empower the client voice in their treatment and create inclusivity.

JOB SUMMARY:

The Chief Operating Officer oversees the day-to-day operations at Silver Lake and supports the growth of the practice. In this role, your primary duties include oversight of human resources, recruiting, patient intake, and budget, but you are also expected to support the CEO in the development and implementation of strategic plans for the practice. The practice director is responsible for the growth and profitability of the practice and establishes the goals and objectives for the practice, collaborates on a plan of action and then ensures that the departments work in a coordinated effort to accomplish these aims.

EDUCATION, CERTIFICATIONS AND OTHER REQUIREMENTS:

• Management experience, required
• Healthcare experience, preferred
• Master Degree in Business or Healthcare related field, required

KNOWLEDGE:

• Knowledge of or willingness to learn the practice’s policies and procedures.
• Knowledge of or willingness to learn industry specific terminology and insurance practices.
• Knowledge of grammar, spelling, and punctuation, for effective and appropriate communication.
• Knowledge of web-based computer programs and applications in an Apple/Mac/Google workspace environment
• Demonstrate a strong understanding of HIPAA policies and regulations
• Knowledge of foundational servant leadership principles
• Knowledge of systems-based management approach

SKILLS:

• Exceptional track record of leadership
• Skilled in engaging employees at all levels and patients with humility, curiosity, interest and compassion.
• Nimble and flexible interpersonal style.
• Conflict management and resolution.
• Communicate effectively, both verbally and in writing.
• Navigate patient privacy with critical thinking and follow through.
• Superior project management skills
• Resourceful and analytical
• Understanding of all facets of business
• Outstanding public speaking and interpersonal skills
• Knowledge of business infrastructure
• Aptitude in problem-solving and decision-making with curiosity, reflection, and holistic thinking
• Understanding of analytics and performance metrics
• Proficiency in Excel is preferred

ABILITIES:

• Ability to share clear messages and make complex ideas easy to understand for everyone
• Ability to make expectations and deadlines clear
• Ability to self-reflect and modify management style and approach.
• Demonstrate compassion: Employees sees people during moments of trauma or crisis, where they and their family are vulnerable or in pain
• Demonstrate patience: Being patient with people who may have trouble communicating or understanding what is happening
• Ability to work effectively as a team member, and to communicate clearly, compassionately, and respectfully, with medical and mental health professionals, as well as with administrative support staff.
• Ability to flexibly respond to changing demands within the work environment.
• Ability to organize and prioritize tasks, time, and responsibilities effectively, as well as to work independently and with minimal supervision.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to function proficiently in a web-based computer environment.
• Work with Mac OS & GSuite

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Oversees patient intake and provider matching process to ensure operational efficiency.
• Oversees the hiring, onboarding, and training of administrative staff and clinical providers.
• Manages vendor relationships, to include but not limited to contracted support for recruitment, marketing, and IT support
• Handles accountability, discipline, and termination of administrative staff and clinical providers.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Supports project timelines and business developments.
• Coordinates with the CEO, clinical director, and department managers to implement improved processes and policies.
• Develop actionable business strategies and objectives in tandem with the CEO.
• Leads investigations regarding compliance or HIPAA related concerns.
• Maintains a thorough and comprehensive understanding of state and federal regulations, accreditation standards, member contracts and policies and procedures in order to provide interpretation, promote consistency and support compliance.
• Supports regulatory compliance by routinely analyzing compliance data from department programs.
• Creates reports and recommends next steps to reduce compliance risk and assure a constant state of audit readiness.
• Supports maintenance of effective training materials related to current regulatory and accreditation standards/requirements with focus on risk management.
• Supports regulatory and accreditation audits including universe file pulls, file preparation and submission of documentation as needed.
• Prioritize and embody Organizational Core Values
• Work alongside department directors regarding policies and procedures
• Be a role model for the staff in terms of practice culture, policy and procedure, and use office policy and procedure and set a tone and attitude of professionalism and work toward maintaining accord among staff
• Understand and challenge elements of white supremacist organizational dynamics in collaboration with owners and other leaders.
• Annual performance reviews for leadership with CEO
• Lead weekly manager’s meetings
• Lead L10 meetings
• Co-lead quarterly and annual leadership meetings
• Manage budget in collaboration with CEO and ARC Health, SilverLake’s MSO
• Collaborate with CEO to develop new lines of business as needed
• Oversee planning, maintenance and efficiency
• Prepare operational reports and management reports
• Drive sustainable growth and minimize losses
• Review budgets and staffing requirements
  Requirements: