Chief Operating Officer

at  BHSF Ltd

Job Advert
BHSF Ltd is looking for Chief Operating Officer (COO) who will play a pivotal role in steering the company towards its strategic goals, ensuring that all operational functions are robust, future-focused, and capable of evolving with changing market demands.
As a core member of the BHSF Executive team, the COO will lead operations across our Insurance, IT, Change and People Success Team, driving excellence and efficiency in our service delivery.
The COO will be instrumental in spearheading our transition to a digital-first approach, firstly by embedding our new insurance operating system, strengthening operational resilience and ensuring the long-term sustainability of our business.
The ideal candidate will bring a proven track record within regulated environments, with experience in managing operations functions, IT, Change and HR within a dual-regulated framework and, preferably, previous FCA/PRA approval under the Senior Managers and Certification Regime (SMCR).
This is a hybrid role, working 9am to 5pm Monday - Friday, hours would need to be flexible to suit the needs of the business as and when needed.

ABOUT US

BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee well-being at the heart of everything we do. Our services range from Occupational Health to Employee Assistant Programmes.
We also have a wide offering of products including Health Cash Plans, Cancer and Personal Accident cover. It doesn’t matter if a business has got 10 or 10,000 employees – we’ve got something to suit everyone. We’re super flexible, too. Meaning we can get the workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy. Friendly and down-to-earth, we’re always on your side. And because we’re a not-for-profit provider, your needs come first, every time.

SKILLS

• Strategic Vision and Execution: Ability to translate strategic objectives into operational priorities, balancing long-term vision with pragmatic, measurable actions.
• Leadership and People Management: Exceptional leadership skills, including the ability to inspire, mentor, and develop high-performing teams, fostering a culture of growth and accountability.
• Analytical and Data-Driven Decision Making: Strong analytical skills with the ability to leverage data and AI insights to drive operational improvements and informed decision-making.
• Financial and Commercial Acumen: Keen commercial awareness with the ability to drive profitability and identify cost-saving opportunities while ensuring the highest quality standards.
• Communication and Stakeholder Engagement: Excellent verbal and written communication skills, with the ability to influence and collaborate effectively with both internal and external stakeholders.
• Risk and Compliance Orientation: Strong risk management and compliance skills, with the ability to operate within a defined risk appetite and ensure alignment with regulatory requirements.
• Adaptability and Innovation: A proactive approach to embracing change, with a focus on continuous improvement, resilience, and innovation in response to evolving market needs.

Please refer the Job description for details