Chief Operations & Investigation Support P5, Rome, Italy

at  World Food Programme

DEADLINE FOR APPLICATIONS

15 October 2024-23:59-GMT+01:00 Central European Time (Rome)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

QUALIFICATIONS AND EXPERIENCE

Education:

• Advanced university degree in Criminology, Investigations, Law, Audit, Accounting or other related fields or a First level university degree with additional relevant years of experience and/or relevant certificates.
• Formal training and/or certification in various law enforcement methodologies/fraud examination or investigation.

Experience:

• At least 11 years (4 of which international) of relevant progressively responsible professional experience in planning, leading and executing complex criminal or administrative investigations in a managerial or supervisory position.
• Extensive managerial experience and providing constructive periodic performance reports and feedback to a large and diverse team is essential.

Language:

• Fluency (level C) in English language.
• Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).

KEY ACCOUNTABILITIES (not all-inclusive)

• Within the delegated authority, the Chief of Operations and Investigations Support will be responsible for the following duties:
• Lead a multidisciplinary team to support OIGI investigations, including specialised teams focused on analysis, business support operations, intake and assessment and digital forensics.
• Motivate and inspire the staff in the various teams of responsibility and ensure advice, direction and proper technical guidance is provided on ongoing investigation projects and ensure that the expected investigation outcomes are issued within the agreed timelines and at the required quality.
• Advise senior management/Director OIGI on emerging trends, critical findings, and potential risks identified through operational support processes to guide decision-making and enhance the overall effectiveness of WFP’s investigative efforts
• Oversee the Case Management System (CMS) and ensure all investigation inputs/outputs are timely recorded in the system as appropriate.
• Present to the Case Review Committee the preliminary assessment of allegations with a recommendation to proceed.
• Seek out opportunities to partner and liaise with other WFP control and monitoring functions as appropriate.
• Represent OIGI with local officials, governments, and outside organizations to establish and strengthen partnerships to resolve problems and to facilitate collaborative work between the wider OIGI team.
• Take responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework.
• Perform other related duties as required

This position will be located in the Office of Inspections and Investigations (OIGI) in WFP Headquarters, Rome, Italy and reports to the Director, Office of Inspections and Investigations. Uphold the standards for investigations, ensuring independence and impartiality is observed and the team’s reputation upheld.
The Chief Operations and Investigative Support manages a number of units within OIGI, bringing a systematic, disciplined approach to supporting the OIGI management and the investigation teams in Rome and Nairobi. The position holder will be a part of the management team within OIGI.
Information & Analysis Team (IAT)
IAT coordinates OIGI’s intake workflow, including receipt and triage of all allegations and complaints, preliminary case assessments, recommended actions and subsequent presentation to the Case Review Committee. IAT also undertakes proactive projects to identify red flags and other misconduct in WFP operations.
Digital Forensics Team
Digital Forensics provides services including recovery and acquisition of evidence from IT equipment, preservation and management of evidence using industry best practices during investigations. Following the acquisition, the team provides a comprehensive technical analysis, interpretation of computer-related evidence, and presentation of their findings.
Business Support Operations (BSO)
BSO delivers a wide range of business support processes and activities to OIGI to facilitate effective service delivery. This includes management of OIGI’s CMS, statistical reporting and issuance of reports to external stakeholders. In addition, BSO supports OIGI by reporting matters coming to OIGI’s attention in line with donor’s funding obligations and other stakeholder agreements.

KEY ACCOUNTABILITIES (not all-inclusive)

• Within the delegated authority, the Chief of Operations and Investigations Support will be responsible for the following duties:
• Lead a multidisciplinary team to support OIGI investigations, including specialised teams focused on analysis, business support operations, intake and assessment and digital forensics.
• Motivate and inspire the staff in the various teams of responsibility and ensure advice, direction and proper technical guidance is provided on ongoing investigation projects and ensure that the expected investigation outcomes are issued within the agreed timelines and at the required quality.
• Advise senior management/Director OIGI on emerging trends, critical findings, and potential risks identified through operational support processes to guide decision-making and enhance the overall effectiveness of WFP’s investigative efforts
• Oversee the Case Management System (CMS) and ensure all investigation inputs/outputs are timely recorded in the system as appropriate.
• Present to the Case Review Committee the preliminary assessment of allegations with a recommendation to proceed.
• Seek out opportunities to partner and liaise with other WFP control and monitoring functions as appropriate.
• Represent OIGI with local officials, governments, and outside organizations to establish and strengthen partnerships to resolve problems and to facilitate collaborative work between the wider OIGI team.
• Take responsibility for an equitable and inclusive workplace which incorporates all dimensions of the WFP diversity and inclusion framework.
• Perform other related duties as required.