Child Maintenance Service New Applications Senior Leader

at  Department for Work and Pensions

JOB SUMMARY

Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement.
Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.

JOB DESCRIPTION

Child Maintenance Service (CMS) has some exciting opportunities at the Senior Executive Officer (SEO) grade. We are looking for someone to fill this key role who has a passion for leading and delivering excellent customer service, who is flexible and versatile, able to make sound decisions, and drive and implement change in a high profile often high-pressured environment.

Successful candidates can expect to be involved in a range of the following:

• You will be an active member of your Senior Leadership Team. You will be responsible for up to 200 people, providing visible, accessible, and effective leadership, taking a personal lead in communicating messages with clarity, conviction and enthusiasm.
• Creating and sustaining effective relationships with colleagues, partners and stakeholders to drive positive outcomes.
• You are a resourceful and self-starting leader with experience and knowledge of leading diverse teams in a fast-paced environment through effective coaching and mentoring to deliver performance, achieve stretching business objectives and improve service delivery.
• You will be accountable for proactive management of people and processes and ensuring compliance with performance management policies, procedures and you will demonstrate resilience in overcoming difficulties by taking ownership for resolving issues.
• You will demonstrate effective change management and role model exceptional leadership, working flexibly across boundaries and undertaking regular activity to build engagement.
• Through your behaviour, ways of working and the culture you develop, make DWP an inclusive place where people can be at their best.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Operational Delivery