Child Maintenance Service Project Support Manager

at  Department for Work and Pensions

JOB SUMMARY

Family separation is never easy. The Child Maintenance Service helps parents, who are unable to make a private financial agreement in support of their child(ren)’s living costs, ensure and at times enforce, the legal responsibility to provide financial support. Our mission is to ‘get money to children’ because it makes a real difference to children’s lives.
Child Maintenance Service is not only undergoing a significant period of change as we drive forward our transformation agenda, but in tandem, we continue to deliver a politically significant and fundamentally crucial service to millions of separated families around the country who depend upon the work we do. Our story over the last two years is one of impressive progress and improvement.
Despite the progress we’ve made, we are unashamedly ambitious about what more we can achieve and the difference we can make for the families who need us. Child Maintenance Service is an amazing place to work. Walk into any one of our service centres and you will be overwhelmed by the passion and commitment that our people have for supporting our customers.

JOB DESCRIPTION

• Manage project(s) using appropriate techniques and governance arrangements.
• Identify and evaluate project risks and issues, ensuring risk is controlled through implementing and monitoring appropriate risk management plans and escalation is completed in a timely manner.
• Engage effectively with project stakeholders, developing and managing stakeholder communications plans.
• Supporting the planning, development and implementation of all requirements, and the production of project documentation.
• Monitoring of progress to plan and supporting reporting through existing governance structures.
• Supporting the implementation and landing of changes into CMG Operations.
• Supporting the delivery of all requirements/products to adhere to the DWP Change Lifecycle to ensure the successful continuation of the project.
• Supporting development of a communications strategy to ensure that all areas of the business are fully informed and included as appropriate.
  There will be some business travel.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

KEY TASKS

• Work with project managers and key stakeholders from enabling strands to analyse requirements and develop project plans.
• Develop supporting products for gaining and reporting into high-level governance forums.
• Ensure all activities are identified and scheduled to support successful deployment of the project.
• Ensure internal products are identified, designed, and delivered on time and to the required quality standard to support successful delivery of the change.
• Build effective working relationships with colleagues including Operations, Delivery Assurance, Modernisation Programme, Digital and SP&D, to ensure the change activity is progressed in a timely and collaborative manner.
• Support development of project trackers. Monitor and track progress against team project plans and tracker, highlighting any risks to delivery.
• Review and adapt service offering to operations and project managers, as appropriate to support strategic aims of the project.
• Develop and agree quality assurance arrangements, development and agreement of implementation products and plans.
• Represent Delivery Assurance at various governance forums (Change Review Meeting, Business Readiness Reviews etc).
• Participation in a team in accordance with governance, risk, security and health and safety management requirements.
• Accountable for driving high quality and efficient services and performance improvement across the team, ensuring agreed objectives are met and exceeded, and addressing and resolving complex issues.
• Responsible for identifying and managing risks/issues which may impact implementation.
• Build, manage, and maintain key relationships through effective communication to ensure operational effectiveness.
• Engaging to ensure quality processes and procedures are planned, prioritised and implemented in a standard way across CMG and deliver the required benefits/improvements.
• Have accountability for all decisions and escalating issues where necessary. Responsible for the continuous improvement of the provision of service, working alongside local CI champions and putting the customer at the heart of everything you do.