Child Support Officer

at  Washington County MN

JOB SPECIFICS

The Child Support Officer manages a child support caseload using complex administrative and legal remedies, and effective case management skills to ensure children receive the support they are entitled to and to help reduce client reliance on public assistance.

DESIRABLE EXPERIENCE:

• Current paid work experience in child support
• Experience interacting with and providing services to individuals from a variety of cultural and ethnic backgrounds
• Current paid work experience determining eligibility for public assistance programs
• Current paid work experience as a paralegal or legal secretary in Family Law
• Post-secondary education in a legal, human services or closely related field
  SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top scoring candidates will be forwarded to the hiring department for further consideration.
  HOURS / DAYS: 8:00 a.m.-4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.
  ANTICIPATED HIRING RANGE: $26.72 - $36.40 Hourly
  E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
  E- Verify Participation Poster
  Right to work Poster

JOB SUMMARY

The Child Support Officer manages a child support caseload using complex administrative and legal remedies, and effective case management skills to ensure children receive the support they are entitled to and to help reduce client reliance on public assistance.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE

Core Competencies outline essential business and professional traits necessary to perform this job.

• Promote a diverse, culturally competent, and respectful workplace;
• Demonstrates knowledge of various training techniques and styles;
• Demonstrates knowledge of community resources and other programs including employment resources;
• Demonstrates knowledge of psychology, mental and physical illness, developmental disabilities, adult and child protection criteria;
• Demonstrates knowledge of estate law, family law, and laws governing property;
• Demonstrates skills in business mathematics, including decimals and percentages;
• Demonstrates skills in interviewing, investigation and collection techniques;
• Demonstrates skills in researching and extracting facts and information;
• Demonstrates ability to read, interpret, learn and apply federal, state and local laws governing child support;
• Demonstrates ability to read computer screens and make data comparisons rapidly and accurately; and
• Demonstrates ability to organize and handle a large volume of work in an efficient manner.

Provide Child Support case management:

• Assess public assistance and non-public assistance child support applications;
• Gather and verify accuracy of case information to establish parentage and/or support;
• Conduct interviews and investigations to locate individuals, income, public assistance benefits and assets;
• Manage genetic testing schedules, collect genetic testing samples and maintain the chain of custody to ensure results are admissible in court;
• Execute recognitions of parentage;
• Assess case data and recommend legal action for nonpayment of support;
• Prepare affidavits and testify as a witness in court hearings;
• Provide technical assistance, mentor and train less experienced staff as needed;
• Serve on committees or workgroups to develop child support policies and procedures;
• Resolve case disputes, conflicts and complaints;
• Interpret and explain court orders, statutes, rules and regulations regarding child support processes;
• Ensure compliance with court orders;
• Select and manage administrative and legal remedies for noncompliance, as needed;
• Negotiate payment plans to suspend administrative enforcement remedies;
• Apply county, state and federal law and policy to actions taken;
• Sanction public assistance benefits as needed;
• Gather information for the fraud investigations;
• Research, evaluate and resolve arrears management issues;
• Propose and negotiate arrears management plans;
• Use computer case management system to assess, compare and evaluate data;
• Maintain case history; and
• Prepare legal documents, affidavits and financial reviews.

Perform other duties as assigned.
WORK ENVIRONMENT: Work is sedentary in nature performed within the Government Center and satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, and difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being prformed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
Washington County offers a comprehensive benefit package including paid time off, holidays, medical, dental, vision, life and long-term disability insurance