Childcare Account Specialist

at  YMCA of Greater Dayton

POSITION SUMMARY:

Responsible for carrying out business office and Registration and Billing procedures for the Child Care Program department.
At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

QUALIFICATIONS:

• Must be at least 18 years of age and possess high school diploma or GED. A 2-year degree or applicable experience is preferred.
• Six months or more of related customer service and clerical experience required.

• Provides excellent service to program participants, their families, staff members, and other individuals.
• Manages childcare billing accounts receivable through multiple forms of correspondence to participants.
• Provides excellent telephone and member service while facilitating inbound/outbound calls.
• Remains accountable for all monetary transactions on shift and appropriate reconciliation of these transactions.
• Maintains Title Twenty (TXX) billing and authorizations.
• Maintains all pertinent equipment and supplies.
• Is familiar with child care information as outlined in the child care and parent handbooks.
• Proactively solves problems.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Protects confidential information regarding program participants, families and staff members.
• Process Hourly Billing.
• Process Approved Registrations within a timely manner.
• Completes other tasks as assigned by Childcare Account and Registration Coordinator or Director of Call Center Operations.