Chronicle Onboarding Engineer

at  Cyderes

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.

REQUIREMENTS:

• 5+ years of Network / Computer Security Experience
• Intermediate level of networking knowledge and troubleshooting experience.
• Experience with monitoring and investigating various telemetry (log) output
• Ability to work amicably with clients (both internal and external)
• Basic level understanding of development practices and languages
• Strong communication skills
• Experience in security operations within the context of customer-facing roles.
• Experience working with Big Data technologies and distributed programming inclusive of developing security tools, automation, or frameworks.
• Experience with writing threat detection rules/parsers and working with associated tooling (e.g., Splunk, etc.).
• Understanding of network protocols, secure network design, network monitoring tools, Operating System (OS) internals, and hardening.
• Understanding of command-line-interface, intrusion detection, incident response, and forensics.
• Experience with Cloud environments (AWS, Azure, and/or GCP) and common SaaS applications (e.g. Office 365, Okta, Salesforce, SharePoint)
• Experience in managing customer projects to completion and working with cross-functional teams.
  Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
  Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position

ABOUT THE ROLE:

The Onboarding Engineer is responsible for supporting the implementation of our various service offerings to our top-tier, strategic, and procuring customers. This includes tracking various deliverables, providing enablement to customers, and delivering commercial Onboarding services to a variety of customers across various industry verticals. The onboarding experience includes alignment and delivery of the CYDERES Cyber Cloud Native Analytics Platform (CNAP), project leadership, coordination with marketing plans, engagement of technical content alignment, and consulting on integrations and analytics. Candidate should be detail-oriented, able to handle multiple high-priority demands while driving consistent results and have a passion for delivering well-engineered and tested deployments. Candidate should also bring the right attitude to the team including honesty, accuracy, and positivity. Additionally, candidates will need to have a customer-first attitude and be comfortable interacting with internal and external stakeholders.

RESPONSIBILITIES:

• Provide technical expertise in the Chronicle Security platform.
• Work with customers to gather requirements, on-board, implement alerts, and develop Chronicle Security solutions to meet and exceed their requirements, through discussions, strategic presentations, recommendations, and implementation.
• Partner with customers to provide them with the necessary recommendations, configuration scripts, and documentation to integrate their existing security solutions with the CYDERES Cyber Defense Platform.
• Advise and implement customer on-boarding onto the CYDERES Cyber Defense Platform. This includes working cross-functionally to complete all necessary processes, procedures, and documentation.
• Deliver world class service to different levels of key business and technical stakeholders.
• Communicate effectively via video conferencing for meetings, technical reviews, and onboarding activities.
• Troubleshoot network environments to figure out connectivity and other network and/or permission related issues.
• Build and troubleshoot parsing logic to normalize data from different telemetries.
• Collaborate with leading (and emerging) security companies to integrate their products into the CYDERES Cyber Defense Platform.
• Continuously monitor customer feedback to deliver a high satisfaction level.