Cisco Alliance Manager

at  Ingram Micro

It’s fun to work in a company where people truly BELIEVE in what they’re doing!
Job Description:
Cisco Customer Success Manager
Remote based, with regular attendance at Comms-care HQ & Customer sites
As the Cisco Vendor Alliance Manager you will be responsible for ensuring we deliver exceptional service to our client within our integrated services and solutions, providing a world class service to Cisco, whilst building and maintaining strong partnerships and relationships with key stakeholder within the Cisco team and internally with stakeholders within Comms-care.

Key responsibilities will include:

• Ensure services are performed to the customers’ expectations whilst helping the customer to achieve their desired outcomes and goals.
• Owning and managing the onboarding of new customers and the renewal of existing
• Lead regular service review meetings with customers to monitor their metrics, ensuring SLAs are upheld, identify any issues.
• Act as the interface between the technical teams and sales/PMO teams
• Asset management & Capacity management for customer-specific needs
• Proactively perform regular internal service reviews to early identify any potential issues, failures, or reductions in service quality
• Lead internal service/account management review meetings, managing all actions, tasks and risks/issues identified through to successful resolution.

Skills and Experience:

• Strong communication skills, to contact and interact with customers providing a consultative, solutions orientated approach.
• Experience within the Technology industry
• The ability to negotiate and conclude sales in a consultative manner.
• Always looking for additional opportunities to exceed targeted expectations.
• A continuous improvement mindset with a competitive nature - to always strive to be the best.
• An excellent attention to detail, particularly when dealing with financial information / data.
• An understanding of CRM systems
• An organised and methodical approach, with the ability to work under your own initiative and bring new ideas and processes.#LI-NA3

• Ensure services are performed to the customers’ expectations whilst helping the customer to achieve their desired outcomes and goals.
• Owning and managing the onboarding of new customers and the renewal of existing
• Lead regular service review meetings with customers to monitor their metrics, ensuring SLAs are upheld, identify any issues.
• Act as the interface between the technical teams and sales/PMO teams
• Asset management & Capacity management for customer-specific needs
• Proactively perform regular internal service reviews to early identify any potential issues, failures, or reductions in service quality
• Lead internal service/account management review meetings, managing all actions, tasks and risks/issues identified through to successful resolution