Cisco Voice Engineer

at  Charter Telecom

OUR COMPANY:

Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada. Founded in 1997, Charter’s mission is to align people, process, and technologies by offering a comprehensive portfolio of innovative IT solutions, Advisory & Consulting Services, Project Services, and Managed Services. Our team of experts leverages a business architecture methodology and a human-centered design approach to drive successful digital transformations for our clients. Forward, Together with Charter, achieving your possible.
Overview:
Charter is currently seeking an experienced Cisco Voice Engineer to support a Cisco Phone implementation project across multiple locations in the Lower Mainland of Vancouver, BC, starting October 2024. The ideal resource will have 7+ years of Cisco Voice infrastructure experience gathering specific voice system requirements from multiple departments, analyzing requirements, and designing/creating call flow diagrams, common voice templates and gathered information databases. Previous experience supporting Cisco Voice implementation projects in a healthcare environment is required. Location: Burnaby, BC/Surrey, BC (Onsite) Term: Eight (8) months.

Qualifications and Experience:

• 7+ years of Cisco Voice infrastructure experience gathering specific voice system requirements from multiple departments, analyzing requirements, and designing/creating call flow diagrams, common voice templates and gathered information databases.
• Experience leading Cisco Voice implementation projects in a healthcare environment is required.
• Experience conducting one-on-one meetings with stakeholders to understand specific phone system needs, including call handling, voicemail, paging systems, and other telephony functions.
• Experience analyzing the requirements and designing/creating call flow diagrams, common voice templates and Gathered Information Database.
• Strong experience with Cisco Unified Communications Manager (CUCM) and related voice technologies.
• Experience utilizing Microsoft Visio.
• Education: active industry certifications i.e., CCNP Collaboration, CCIE Collaboration, would be an asset.
• Excellent communication (written and verbal) in English is required.
• Must be authorized to work in Canada.

Note: Must be legally eligible to work in Canada. Unfortunately, we are not able to sponsor candidates

Please refer the Job description for details