Cisco Voice Expert for a Top Ten US Insurance Carrier

at  Capgemini

CAPGEMINI IS SEEKING A HIGHLY SKILLED AND DETAIL-ORIENTED CISCO VOICE EXPERT TO JOIN OUR TEAM TO WORK FOR A TOP 10 US INSURANCE CARRIER.

This role is responsible for supporting the SO Vendor WNS and providing on-call support as scheduled, including implementation and testing after changes. Key duties include managing BAU tasks such as user setup, updates, and terminations. The ideal candidate will have a strong background in Cisco voice products and be skilled in analyzing and troubleshooting issues to ensure timely resolution. This position plays a crucial role in maintaining system integrity and ensuring seamless communication operations.
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

WORK EXPERIENCE IN THIS FIELD

• Minimum Required: 4-6 years
• Preferred: 7-9 years

EDUCATION

• Bachelor’s Degree preferred

OTHER CRITICAL SKILLS:

• Cisco Call Routing/Script Editor: Advanced
• Cisco ICM: Advanced
• Cisco CUCM: Intermediate
• Cisco Unity Connection: Intermediate
• Cisco UCCX: Intermediate
• SIP/VoIP Protocol: Intermediate
• Cisco WxCCE: Entry Level

SOFTWARE / TOOL SKILLS:

• SQL: Intermediate (4-6 Years)
• Cisco Unified Call Studio: Intermediate (4-6 Years)
• Webex Control Hub: Entry Level (1-3 Years)
• MS Office: Entry Level (1-3 Years)
  Work Schedule: available from 7 am to 4 pm CST or 3 pm to 11 pm CST- Some Nights and Weekends will be required

Collaborate in Agile teams, participating in ceremonies to enhance team efficiency.
Plan and manage governance of organizational assets and configuration items (CIs).
Manage and support IT infrastructure, ensuring compliance with regulatory standards and automating infrastructure provisioning and monitoring.
Respond to unplanned service interruptions, managing incident resolution and client communication.
Identify and mitigate risks to critical business systems, coordinating testing, maintenance, and contingency plans.
Ensure new or amended systems and services meet performance and security requirements and support smooth deployment and operation.