City Manager – Aparthotel/Furnished Apartment Rental – Location: Antwerp

at  Smartflats

GUEST EXPERIENCE

• Lead initiatives to enhance guest satisfaction, addressing feedback and resolving escalated issues in a timely and professional manner.
• Monitor online reviews and ratings, implementing improvements based on guest feedback.
• Create personalized experiences for long-term and short-term guests to build loyalty and drive repeat business.

WE REQUIRE

• You speak English, which is a must; Dutch and French are a great advantage.
• Degree in Hotel Management, Facility Management or a similar field.
• A few years of experience in hotel business.
• Strong communication skills.
• Financial insight.
• Organizational talent, able to maintain an overview.
• Responsible, dynamic, and capable of finding ad-hoc solutions.
• Flexible mindset and willing to step in during evenings and weekends, either on-site or on standby.
  To apply, send your CV and a short cover letter explaining how you would fit in our team. Send it to jobs@smartflats.be mentioning the position you apply for in the object of the email. Looking forward to meet you

Please refer the Job description for details