CJE- Customer Data - Legal Entities

at  ING

Customer Journey Expert for Customer Data – Legal Entities
Customer Journey Expert for Customer Data – Digital Business Banking
Digital Business Banking Tribe – Customer Data – Legal Entities
Your role & work environment
You will be part of the Customer Data area within the Digital Business Banking department. We provide our retail and business customers with digital and user-friendly processes to manage their data, while complying with relevant regulatory requirements, such as GDPR and KYC. We ensure that these data are well managed, up to date, and protected.
Within this area, you will be in the centre of the Bank, serving both the internal and external worlds. As Customer Journey Expert, you will shape the digital evolution of customer data processes and applications. In everything you do, you will always keep the customer at heart.
In the area, you will be part of the team managing the data of business banking customers. You will work on the project to keep the data of legal representatives of companies up-to-date in our customer database. This job combines both data analytics and process design and improvement. Additionally, you will elaborate or improve customer journeys for the management of business banking customers’ data.
A day in the life of a Customer Journey Expert:

Query, manipulate and analyse data

• Query data sources using SAS to create listings needed for data cleaning
• Manipulate data to create data files which can be used to load into the database
• Ensure data quality

Design, monitor and improve processes for managing data

• Map processes and customer journeys related to the management of their data
• Analyse the customers’ needs and pain points with regards to the management of their data
• Formulate viable solutions to improve the customer experience
• Collaborate closely with IT engineers as one team (squad), to make things happen
• Validate solutions by executing end-2-end user tests, raise and communicate problems with the team (squad)

Ensure compliance with regulatory requirements

• Gain understanding of the regulatory needs in Customer Data and proactively work out solutions
• Follow the appropriate procedures on Risk Management

We are looking for a talent who has :
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Minimum 5 years of working experience

• Fluency in English (and French or Dutch is a plus)
• Experience with data querying, manipulation and analysis
• Experience with tools such as SAS and Excel
• Experience with business analysis, requirements definition, and user acceptance testing
• Affinity with customer onboarding, customer data and KYC

We offer you

• A unique offer and a range of flexible compensation and other benefits
• Personal growth & challenging work with endless opportunities to realise your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavours’
• A progressive and agile way of working, where new ideas are valued ahead of convention

A hybrid way of working
We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing. ( ~50% work from home )

Furthermore, within the Digital Business Banking department, you can count on a range of opportunities to invest in your personal and professional growth with:

• A role at the heart of the bank’s strategy: customer data is involved in every important step for our customers
• A rich offering in courses and trainings, both on technical and soft skills
• Challenging projects & a steep learning curve

Please refer the Job description for details