CJE - SREP Team - Service Request Module @ING Hubs Romania

at  ING

Discover ING Hubs Romania
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.
We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.
Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.
Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.
For us, impact isn’t a perk. It’s the driver of our work.
We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?
The Mission
The aim is to provide a foundation for global development solutions and features for WholeSale Banking clients of ING Group. This will enable us to unlock synergies between countries in the digital transformation and Service Request & Employee Portal Team is one of the most productive and mature team within ING WholeSale Banking area responsible for many strategic projects.
Your day to day

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

• Act as the liaison between the business and technical team;
• Coordinate with various stakeholders within and cross departments;
• Gather and refine business requirements and transform them in technical requirements;
• Organize and facilitate sessions with multiple stakeholders to gather business or technical requirements on complex features (e.g. creating new workflows for customers and employees within a given application, integration with other applications, digitalizing and automating business process flows);
• Brainstorm with the team over continuous improvements of the existing and new processes available within applications;
• Identify improvements opportunities;
• Perform impact analysis of the technical requirements in multiple applications;
• Keep technical documentation up to date and create new documentation ( for APIs, SOAP Services, Use cases, UI, Database);
• Create testing plans and acceptance criteria for new features;
• Test new features and investigate and give resolutions for defects (in test, acceptance or production environments);
• Provide training and demos and gathering feedback on newly implemented flows;
• Actively participate in SCRUM ceremonies;
• Configure the creation of the new service request types.

What you’ll bring to the team

• Experience: minimum 3 years of experience;
• Tech stack / knowledge:
• Mandatory: technical knowledge including, but not limited to: application design (UX, UI), basic understanding of the way applications communicate with each other (APIs, SOAP operations), requirements elicitation, requirements lifecycle management, requirements analysis and design definition stakeholder engagement, communication skills (both written and oral), facilitation skills, analytical/critical/creative thinking, problem solving, time management, testing skills;
• Nice to have: Agile certification, BI Intelligence knowledge, basic SQL, presentation skills, negotiation skills;
• Foreign languages: English (advanced);
• Education: Bachelor’s Degree (or higher).

• Act as the liaison between the business and technical team;
• Coordinate with various stakeholders within and cross departments;
• Gather and refine business requirements and transform them in technical requirements;
• Organize and facilitate sessions with multiple stakeholders to gather business or technical requirements on complex features (e.g. creating new workflows for customers and employees within a given application, integration with other applications, digitalizing and automating business process flows);
• Brainstorm with the team over continuous improvements of the existing and new processes available within applications;
• Identify improvements opportunities;
• Perform impact analysis of the technical requirements in multiple applications;
• Keep technical documentation up to date and create new documentation ( for APIs, SOAP Services, Use cases, UI, Database);
• Create testing plans and acceptance criteria for new features;
• Test new features and investigate and give resolutions for defects (in test, acceptance or production environments);
• Provide training and demos and gathering feedback on newly implemented flows;
• Actively participate in SCRUM ceremonies;
• Configure the creation of the new service request types