Clacket Lane - Assistant Manager - Costa

at  Roadchef

Our Site Director, Liam at Clacket Lane Services on the M25 near Oxted is seeking a passionate and experienced Assistant Manager to support our team to deliver outstanding customer service and operational excellence. As an Assistant Manager, you will be responsible for ensuring smooth daily operations, driving sales, and fostering a positive and productive work environment.
Roadchef Motorway Services is a proud franchisee of Costa Coffee, one of the world’s largest and most loved coffee brands. With a rich heritage, vibrant store environment, and commitment to exceptional coffee quality, we provide a welcoming atmosphere for our customers and a supportive, dynamic workplace for our team members.

• Team Leadership: Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated environment.
• Customer Service: Ensure every customer receives exceptional service, creating memorable coffee experiences.
• Operational Excellence: Oversee daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
• Sales and Marketing: Support with strategies to drive sales and increase store profitability.
• Financial Management: Manage budgets, monitor financial performance, and report on key metrics.
• Brand Ambassador: Uphold Costa Coffee’s brand values and ensure the store represents our commitment to quality and excellence.

Experience: Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or café environment plus:

• Leadership Skills: Proven ability to lead, inspire, and develop a team.
• Customer Focus: Strong commitment to delivering exceptional customer service.
• Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
• Communication Skills: Excellent interpersonal and communication skills.
• Problem-Solving: Strong organisational and problem-solving abilities.
• Flexibility: Willingness to work flexible hours, including weekends and holidays.