Claim Team Manager - Professional Lines & Financial Lines

at  The Travelers Indemnity Company

WHAT IS THE OPPORTUNITY?

Travelers Europe is looking for a Claims Team Manager for our Bond & Speciality Insurance team!
You will be responsible for leading a team of 6 highly trained and high-performance Senior Claim Professionals who handle Professional & Financial lines claims, including PI, D&O, FI and Transactional Liability/W&I matters. This role will be key to the successful operation of the claims handling function as we continue to enhance our claim propositions both internally and externally.

Key elements for the role are:

• Capable of coaching and developing people’s careers to ensure that they can deliver to the limit of their abilities.
• Excellent communication skills ensuring that all team members understand the vision of the company and how their role will contribute to long term success.
• A track record of objectively assessing performance, identifying opportunities and successfully delivering tailored performance improvement strategies.
• Ability to leverage data to ensure that decisions are being made using accurate and relevant information.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion. What Will You Do?

• Build and maintain a high-performance team.
• Help to create an environment that values and rewards our people’s engagement in our culture.
• Hold individuals to account, ensuring transparency and accountability.
• Implement the overall claim strategy for delivering a right touch claim service.
• Be an integral part of a continuous improvement environment seeking out opportunities to evolve our value propositions.
• Maintain partnerships across the organisation and be able to influence senior leaders, be open to change and comfortable operating in an environment of continuous improvement. You should be flexible, anticipate department needs ensuring that your team is connected to the goals of the organisation.
• Provide direction and effectively lead by example to ensure that your team are energised to deliver success.
• Perform other duties as assigned.

Key elements for the role are:

• Capable of coaching and developing people’s careers to ensure that they can deliver to the limit of their abilities.
• Excellent communication skills ensuring that all team members understand the vision of the company and how their role will contribute to long term success.
• A track record of objectively assessing performance, identifying opportunities and successfully delivering tailored performance improvement strategies.
• Ability to leverage data to ensure that decisions are being made using accurate and relevant information

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion. What Will You Do?

• Build and maintain a high-performance team.
• Help to create an environment that values and rewards our people’s engagement in our culture.
• Hold individuals to account, ensuring transparency and accountability.
• Implement the overall claim strategy for delivering a right touch claim service.
• Be an integral part of a continuous improvement environment seeking out opportunities to evolve our value propositions.
• Maintain partnerships across the organisation and be able to influence senior leaders, be open to change and comfortable operating in an environment of continuous improvement. You should be flexible, anticipate department needs ensuring that your team is connected to the goals of the organisation.
• Provide direction and effectively lead by example to ensure that your team are energised to deliver success.
• Perform other duties as assigned