Claims Adjuster - Casualty

at  XL Catlin

EXPLORE. ANALYSE. CULTIVATE. COLLABORATE. INNOVATE.

Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development, and you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
The business we write is truly varied – from large global manufacturing, retail and hospitality risks to smaller, middle market companies, care homes and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients have come to expect of us.
This is an exciting permanent opportunity for a claims professional to join our Property & Casualty Claims Department, working within the Casualty team. Depending on future work volumes, the opportunity may arise to work on the Ipswich Property and Construction Claims Team too. The team use their expertise to seamlessly handle even the most complex claims. Here at AXA XL, we believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development. Our environment centres around the customer.
This role will suit someone who is interested in the field of Casualty claims, with the ability to adapt to changing workloads and someone who can communicate at all levels.
You will be based in our Ipswich office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combing both remote and office working. You will also be required, on occasion, to travel and attend our London office and there is a possibility your reporting Line will be the London-based Assistant Claims Manager for the continued integration of our London and Ipswich based Claims teams.
DISCOVER your opportunity

What will your essential responsibilities include?

• Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Liaison with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining strong relationships with Underwriters, Actuaries and other internal departments as required.
• Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
• Effective diary management of all claims through use of a diary system, will allow handlers to review their claims every 90 days.
• Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
• Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
• Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
• Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write.
• Preparing for and presenting large claim activity to the Management / Leadership team.
• Assisting Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
• Liaising with Brokers / Co-insurers / other Defendants as and when required.
• Manage all Litigated cases effectively and within company practices and expectations. Handlers will always be in control of the claim.
• Engaging and volunteering on project groups when required to facilitate business improvement or product enhancement, where necessary
• Managing static and inactive claims across the wider team as required.
• Analysing data sets to expose outliers and anomalies as part of the performance management regime.

You will report to the Assistant Claims Manager/Claims Manager.
SHARE your talent

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

• An interest in handling Casualty claims
• Knowledge of the MOJ Claims Portal is preferable, but not essential
• Confident and effective communication skills, both written and spoken
• Excellent organization
• Happy to work on team activities or individually
• Competent in all Microsoft suite products
• Ability to find solutions - innovative
• A high level of numeracy and an attention to detail
• Willingness to show pragmatism when required
• Preparedness to seek guidance or authority when uncertain – be accountable
• A true commitment to achieving excellence
• Ability to prioritise tasks and responsibilities
• Educated to A Level standard or equivalent experience as a minimum

• Managing a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Liaison with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining strong relationships with Underwriters, Actuaries and other internal departments as required.
• Providing guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
• Effective diary management of all claims through use of a diary system, will allow handlers to review their claims every 90 days.
• Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
• Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
• Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
• Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write.
• Preparing for and presenting large claim activity to the Management / Leadership team.
• Assisting Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write.
• Liaising with Brokers / Co-insurers / other Defendants as and when required.
• Manage all Litigated cases effectively and within company practices and expectations. Handlers will always be in control of the claim.
• Engaging and volunteering on project groups when required to facilitate business improvement or product enhancement, where necessary
• Managing static and inactive claims across the wider team as required.
• Analysing data sets to expose outliers and anomalies as part of the performance management regime