Claims Adjuster - Property

at  XL Catlin

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

• Previous experience of property policy interpretation and/or claims handling experience, ideally including commercial property claims
• Previous experience of handling London market claims (including knowledge of ECF) will be highly beneficial
• Understanding how the Claims function operates, including the lifecycle of the claim
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured
• Delivering prompt, fair, innovative and accurate claims service enhancing excellent broker and client relationships
• Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action
• Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives
• Builds an established position in the management and resolution of Claims
• Understands and uses relevant data to gain buy-in and support in setting and implementing case strategy
• Takes an interest in evolving technologies which benefit to Insurance market
• Is working towards their ACII (not essential)

• Competent and efficient handling of all aspects of London Market Property claims within job holder’s authority (and above job holder’s personal authority under referral system) to good technical standards and quality including:
• Legal and policy liability assessment
• Estimating
• Investigation, coverage analysis, negotiation, settlement and defence including litigation management
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.
• Provide superior customer service to policyholders and brokers. Continually identify areas where customer experience can be improved.
• Supporting Underwriting teams and key stakeholders in connection with claim trends, marketing and business development.
• Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitabilit