Claims Admin Support

at  RSA

Introduction
At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.
We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.
We have an opportunity for a Claims Admin Support for a 12 month fixed term contract to join our great Commercial Claims Team on a hybrid basis.
Your role
A job like this involves handling cases at the first notification of loss from our customer, policyholders and third parties.
You will spend the majority of your time managing customer interactions, liaising with suppliers, supporting colleagues and reviewing policy wordings. You will be desk based dealing with customers and third parties on a one to one basis, although you will also work with other colleagues and be part of a team. You will have good communication and organisational skills.
Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate in order to minimise leakage and protect the interests of the business. Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
As a Commercial Claims Admin Handler you will be responsible for being the first point of contact for our customers, policy holders and third parties. When there is the need for them to make a claim, you will register the first notification of loss (FNOL), manage that customers expectations and signpost them through the next steps in their claim journey.
The small admin team is the beating heart of the Commercial Claims department. As an Admin Handler you will be collaborating with your colleagues in the admin team and across the department on a daily basis. You will be responsible for allocating new and existing claims across the Injury and Property damage teams that make up Commercial Claims.
Training will be provided to allow you to access claims against relevant criteria and policy wordings to identify actual or potential issues/claims. By working alongside and involving others you will be working to protect both the interests of the business and our customers.
About you
Administrative experience in an insurance environment would be preferable, however this is not essential.
Good knowledge of Microsoft applications would necessary for this role.
You will have the ability to adapt approach to differing business/client expectations and policy requirements with the ability to build and maintain good working relationships with customers both internal and external.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.
We’ll give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.
About Us
We celebrate individuality and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that home life is a priority and are happy to consider reduced hours or job shares.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.
Job Reference: UK00197

Please refer the Job description for details