Claims Administration Officer

at  RAA

• Full Time Permanent role based at Mile End & WFH potential
• Demonstrate your advanced administrative skills to provide excellent support to Claims
• Join a high performing team with a fun, inclusive and supportive culture

As an integral member of the Claims department, you will provide administrative support to the broader Claims Service function to progress the claims file journey, in order to deliver exceptional member service. You will demonstrate a strong focus on customer service for both internal and external customers, and thrive on a role that brings you a variety of tasks, including but not limited to:

• Undertake Claims file administrative support activities including receipting, processing payments and payment authorisations
• Process emails and workflow items to ensure the effective delivery of administrative support
• Adhere to internal customer service standards to provide exceptional and consistent accuracy of data entry & adherence to processes
• Proactively foster effective interaction and positive working relationships with immediate team members and broader stakeholders
• Plus much more

ABOUT US

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.
In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.
We’re also one of the state’s largest employers (and growing!), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based.

As an integral member of the Claims department, you will provide administrative support to the broader Claims Service function to progress the claims file journey, in order to deliver exceptional member service. You will demonstrate a strong focus on customer service for both internal and external customers, and thrive on a role that brings you a variety of tasks, including but not limited to:

• Undertake Claims file administrative support activities including receipting, processing payments and payment authorisations
• Process emails and workflow items to ensure the effective delivery of administrative support
• Adhere to internal customer service standards to provide exceptional and consistent accuracy of data entry & adherence to processes
• Proactively foster effective interaction and positive working relationships with immediate team members and broader stakeholders
• Plus much mor

At RAA we hire on cultural add first and technical fit second, however, to be successful in this role you will need your excellent interpersonal and communication skills, together with your ability to multitask, think quick and solve problems, together with:

• Previous experience in administrative or service role within the Insurance industry (desirable, but not essential)
• Excellent customer service and communication skills
• Strong attention to detail and high accuracy
• Proven organisational and time management skills
• A positive can-do attitude and great team playe