Claims Administrator - 12 month fixed term contract

at  DHL

Position: Claims Administrator
Contract Type: 12 months fixed term contract
Location: Slough
Work Pattern: Monday to Friday (09.00-17.30) Hybrid working - 3 days in office

ABOUT THE ROLE:

To investigate customer claims for lost or damaged parcels and where applicable to either decline or agree a financial settlement within the parameters of our terms and conditions of carriage.

• Monitoring respective locations and accounts to ensure that all claims are processed within specified timescales.
• Liaising internally with all DHL locations
• Liaising with customers to obtain claim details
• Determining liability within the Company’s Terms and Conditions of Carriage to ensure accurate settlement of customer claims.
• Recovering costs from insurers and / or third parties where applicable.
• Generation and issuing of claims correspondence and reports
• To complete daily and weekly log sheet of work processed
• Replying to daily emails
• Ad-hoc duties when required

WHAT WILL YOU NEED TO DO NEXT?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV