Claims Administrator

at  Discovery Ltd

Business Unit: Discovery Employee Benefits
Function: Administration and Office Support
Date: 31 Oct 2024
Achieve more than YOU BELIEVE
Discovery Corporate & Employee Benefits
Claims Administrator

EDUCATION AND EXPERIENCE

• Grade 12 and further studies are advantageous.
• Telephone etiquette, detail orientated and self-driven.
• Customer centric focus to be evident.
• MS Office; Compass
• 3 – 5 years claims experience in the long term insurance industry.
• Pension and Provident Fund experience is advantageous.

The position is responsible for the day-to-day administration and managing a small team within Group Life Operations. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Group Life disciplines, for example monthly contribution, claim, investment option, individual transfer in, section 14, section 28 processes. The incumbent must ensure that processes and procedures are implemented, maintained and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire and motivate others. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Group Life Clients.