Claims Administrator

at  PRICE FORBES BROKING ASIA PTE LTD

JOB DESCRIPTION

• Provide support to the senior claim brokers with administrative tasks
• Provide claims handling service to clients and intermediaries within established service standards to deliver a positive experience to clients and intermediaries
• Responsible for day-to-day claims operation

JOB REQUIREMENTS

• Manage and attend to all claims request, process and monitor all claims to settlement
• Ensure all claims documentation and procedures adhere to the Company policies and procedures
• Exercise prudence in claims processing and approval
• Acknowledge, register and process claims within stipulated timeframes
• Liaise with insurers and clients on all documentation and information required for settlement of claims
• Provide regular updates and correspond with claimants, intermediaries, loss adjustors, relevant authorities for a speedy and accurate conclusion of the claim
• Ensure prompt, fair and reasonable claim settlement
• Review outstanding files
• Ensure all claims are entered accurately into the system and diarised for follow up
• Collate claims statistics/data for management reporting
• Manage telephone and email correspondence on claims and payment enquiries

SKILLS REQUIRED:

• Ability to prioritise and organise own workload
• Ability to work under pressure
• Ability to liaise with colleagues when appropriate.
• Ability to develop and sustain relationships with both internal and external parties.
• Confident and possess effective written and oral communication skills.

ESSENTIAL IT SKILLS:

MS Word, MS Excel, MS Powerpoint, E-mail (Outlook

Please refer the Job description for details