Claims Administrator - Remote from UK

at  Wakam

WHO ARE WE?

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 150 distribution partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform.
With a footprint spanning 32 countries and revenue of more than €900 million in 2023, mostly generated outside France, Wakam is the European leader in digital and embedded insurance.
Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to “enabling transparent and impactful insurance”.

EXPERIENCE & KEY SKILLS

• Experience in UK claims processes and procedures within an insurance company or TPA.
• Proven background in claims or insurance administration with strong organizational skills.
• Proficiency in Office 365, including intermediate skills in Outlook, Word, Excel, and PowerPoint.
• Strong communication skills and the ability to engage effectively with both internal teams and external stakeholders.

MORE ABOUT US

Our culture? Free to impact. A culture where everything is possible, where all ideas are taken into consideration, where everyone has an impact on the transformation of insurance! Hungry for freedom? Thirsty for autonomy? If you are adventurous and like challenges, then the Wakam adventure might be made for you!
Discover on our website who we really are with the 11 cultural markers that so well describe us!

GOOD TO KNOW !

• Wakam is not based on a hierarchy but on a methodology where everyone finds their role and knows their objectives.
• With a flat hierarchical system and a highly collaborative operating model, Wakam is an extremely agile and transparent company.
• Every last Friday of the month, it’s Free.day @Wakam, a day without meetings to take a step aside and dedicate ourselves to skills sponsorship or other activities (because we are curious, I remind you).
• Full-remote is a reality at Wakam (there is even one Wakamee who works from his sailing boat ) with our Wakam From Anywhere (WFA) program.Last but not least : we are nice and we have fun! (you’ll find out by yourself
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• Oversee the operational administration of UK partners, including organizing steering committees and implementing action plans.
• Manage complaints, forward escalations to the appropriate departments, and handle all day-to-day claims administration tasks.
• Maintain and organize the claims and complaints email inbox, ensuring timely responses and resolution.
• Prepare data and reports for internal and external meetings, ensuring accuracy and completeness.
• Provide guidance and support to external partners, ensuring adherence to processes.
• Complete meeting minutes for claims discussions and contribute to cross-functional projects.
• Provide support across the UK team when required, ensuring smooth daily operations.