Claims and Complaints Manager

at  Personal Group

Milton Keynes MK9, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate21 Oct, 2024GBP 40000 Annual21 Jul, 2024N/AGood communication skillsNoNo
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Description:

ARE YOU ABLE TO COMMUNICATE EFFECTIVELY TO CHALLENGE, INFLUENCE AND NEGOTIATE AT ALL LEVELS?

If the answer is yes, we would love to hear from you!
We are seeking a dynamic Claims and Complaints Manager to lead and enhance the performance of our Claims and Complaints teams. Your primary focus will be on meeting team KPIs and ensuring exceptional customer service.
This position involves coaching and developing claims and complaints handlers, creating weekly reports to provide data insights, forecasting volumes, and accurately scheduling resources to meet objectives. Additionally, the manager will analyse data to identify root causes and implement process improvements based on these insights.

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Insurance

Banking / Insurance

Insurance

Graduate

Proficient

1

Milton Keynes MK9, United Kingdom