Claims and Contracts Administrator

at  PHX Ireland

CLAIMS AND CONTRACTS ADMINISTRATOR

This job description sets out the scope of the role of the Claims and Contracts Administrator with the main duties of the position at the date when it was completed. It does not include or define all responsibilities or duties which the post holder may be expected to carry out. Duties may vary from time to time without changing the nature of the post or the level of responsibility. The post holder may also be required to carry out any other duties to co-operate with the general work of the organisation, as required by their line or department manager.

KEY EXPERIENCE/ SKILLS / EDUCATION

Experience in complex administration tasks
Experience of process improvements
Finance administration experience
SAP, AWARDS, Alteryx, Paris or Open Accounts experience is desirable but not required.
Strong Microsoft Office skills, particularly Excel.
3rd level diploma or degree in Business or Finance desirable, or equivalent work experience
Personal Skills:
High level of accuracy and attention to detail
Curious to always solve the root of any problems and implement controls as corrective action.
Ability to work in cross-functional team environments, as well as independently
Ability to prioritise and manage multiple tasks effectively
Ability to interact with all levels within the organisation
Excellent verbal, written, presentation and interpersonal skills
The successful candidate will need to have a demonstrable track record at being a quick learner and the curiosity to understand all the nuances of the systems & processes to be able to address any issues or queries

OVERVIEW / PURPOSE OF THE ROLE

In the Pharmaceutical industry, vendors negotiate pricing agreements with various customers. (retail pharmacy and hospitals) The vendor submits these pricing agreements to the United Drug Vendor reclaims team who set them up on their behalf to apply to the agreed customer.

The responsibility of the Vendor reclaims team is:

• Ensure all pricing agreements are set up accurately to the customer/ vendor products.
• Vendor reclaims are generated monthly, checked for absolute accuracy, and submitted for payment.
• Working alongside Accounts Receivable (Finance) to ensure timely payment of the vendor reclaims.
• The Claims and Contracts Administrator of this team must be an expert in all the processes surrounding pricing implementation, pricing transactions and the various types of vendors reclaims.

The systems used by this team are AWARDS, SAP, PARIS, Open Accounts & Alteryx.

KEY RESPONSIBILITIES

Manage and set up of pricing agreements for all United Drug businesses
Reviewing new complex pricing agreements requests, to support team with best set up option
Produce accurate timely monthly vendor reclaims for United Drug Wholesale
Monthly checks to ensure all vendor pricing agreements (Contracts, Promotions and Transfer order) reclaims are processed, submitted, and claimed correctly
Work with the Finance AR team on recording and chasing of payments for all vendor reclaims
Month end closing checks and reports for Finance, and run SOX reports
Continuous improvement in the team, reviewing current processes and systems
Query handling and resolution for vendor and customers
Evaluating new requests for vendors or problem solving where a vendor reclaim is not system generating the correct value
Manage and foster relationships with internal stakeholders as well as external manufacturers
Promote a culture of continuous improvement and openness within the team. Ensure all team members work in line with the Phoenix values
Assist train and mentor junior members of the team
Collaborating with internal stakeholders on margin generating initiatives
Work with Insights Team in gathering data for KPIs or other reports/analysis as required
Escalate issues to manager when further support is required
Produce and manage applicable KPIs monthly
Work on development of SOPs/guidelines (and enhance where required)
Work with IT (Awards / SAP) & Alteryx developers on any changes or issues that may arise
Ad hoc duties as required.