Claims Assessor

at  Hannover Re

Claims Assessor
We are somewhat different
Hannover Re - more than 3,500 employees at locations all over the world.
Our strength? Connecting Power: We rely on each other.
As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world as well as a reliable employer.
We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally.
We are seeking a Claims Assessor to join our Claims team. The role will be a maternity cover position reporting directly to our Claims Assessment Manager.

YOU COME EQUIPPED WITH

About You:

Experience & Qualifications:

• Advanced level excel skills
• Minimum 3 years of technical knowledge of Direct / Group life insurance.
• Desirable ANZIIF / ALUCA qualifications
• Experience in the application of legislation and regulatory requirements (e.g. Insurance Contracts Act, LICOP, RG271)
• Excellent organisation, attention to detail and ability to prioritise effectively
• Clear and effective communication both written and verbal
• Strong analytical and problem solving skills

Personal Qualities:

• Strategic
• Resourceful
• Highly self-motivated
• Professional
• Versatile
• Diplomatic

It is a requirement that all applicants have unlimited rights to work in Australia i.e. must either be an Australian citizen or have permanent residency.
What do we offer you:
Are our values “Responsibility”, “Drive” and “We-Spirit” aligned with yours? We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people we interact with, taking the time to understand their needs and perspectives.
Atmosphere: You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual respect and a readiness to help.
Benefits: We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success. Structured onboarding, hybrid working arrangements, EAP as well as modern offers for personal development and wellness activities, we prioritise employee wellbeing and engagement.
Prospects: You contribute your specialist and methodological expertise, and we offer you fresh input and the opportunity to further develop your potential - including room to come up with innovative ideas and act on them!
Only together can we achieve our objectives.
Would you like to find out more about Hannover Re Australia? Visit our careers site: https://www.hannover-re.com/de/local-offices/australia/career/
We not only offer a job and a title, but if you are looking for an organisation which values its people and is “Somewhat Different”, then we want to hear from YOU! All you need to do is hit apply.
No agencies please.
Job ID 2283

• Managing Group and Retail claims portfolios (Income Protection, Total and Permanent Disablement, Trauma, Terminal Illness and Death)
• Responding to requests for reviews from the insured and their representatives or Superannuation Fund Trustees and their administrators on claim decisions
• Participating in internal claims forums to discuss complex cases.
• Liaising with internal and external parties (e.g.Treating Medical Practitioners, Independent Medical Examiners, Rehabilitation Providers, Investigators, Underwriters, Chief Medical Officer etc.)
• In conjunction with leader and team, continue to improve ways of working that remove waste, duplication and risk to improve team, customer and business outcomes
• Contribute to keeping business processes up to dat