Claims Assessor ? Pet Authorisations

at  Oneplan Underwriting Managers Pty Ltd

JOB SUMMARY:

Accurately assess claims Pet Insurance claims submitted for Veterinary facilities. Provide support and education to clients and appropriate vendors/providers relating to claims queries, processes, and the policy. Project a professional company image through omni channel interaction.

ADDITIONAL TASKS

• Be available and willing to assist with any additional tasks and projects, as required by the department.
• Conduct outbound calls as and when required to ensure client is informed and updated on the progress/ status of the claim, and complaint handling.

KEY REQUIREMENTS OF THE ROLE:

• Grade 12 with English and a second language
• RE5 (preferred)
• Relevant qualification in related field advantageous
• Minimum of 2-3 years Customer Service and Claims experience (preferably Pet Insurance)
• Meet FAIS fit and Proper requirements