Claims Assistant

at  Insurance Bureau of Canada

ABOUT FACILITY ASSOCIATION

Facility Association is a leading organization in the insurance industry that stands out by fostering an open, trusting environment where work-life balance, motivation, and career growth are key for us. Our unique business model provides the opportunity to collaborate with multiple insurance companies across various provinces, giving you a diverse and enriching professional experience. We foster an environment that values trust, openness, and motivation, ensuring that every team member feels supported and inspired.

POSITION OVERVIEW

The primary objective of the Claims Team at Facility Association is to oversee functions related to Large Loss Claims, Run-Off Claims, the Uninsured Automobile Fund and Judgement Recoveries.
Do you pride yourself on your data entry skills and have strong attention to detail? Are you an eager individual having 3+ years of Claims data entry/administrative experience ideally in an office setting and willing to learn new software and help a team by utilizing your skills? If the answer is YES, we have a role for you.

QUALIFICATIONS:

• Education: Community College Diploma required. CIP designation in progress is a plus.
• Experience: Minimum of 3 years of experience in automobile claims processes and procedures.
• Technical Skills: Proficiency in MS Office, particularly in document management, with experience in MS Access being an asset.
• Attention to Detail: A strong ability to manage and process information with accuracy, ensuring that all tasks are completed to the highest standard.
• Communication: Strong interpersonal skills with the ability to communicate effectively and professionally with internal and external stakeholders.
• Time Management: Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
• High Volume Experience: Proven ability to manage and process a high volume of claims documents or related tasks efficiently while maintaining accuracy.
• Problem-solving: Ability to analyze and address issues using a structured and methodical approach.

• Mailbox Management: Efficiently triage and manage the FA Claims mailbox and Invoice mailbox, ensuring prompt handling of all communications.
• Database Maintenance: Accurately maintain and promptly update the Claims Database.
• Committee Support: Assist in preparing materials for Claims Committee meetings, provide support during meetings, and manage post-meeting follow-ups.
• Invoice Review: Support the Senior Claims Analyst by reviewing and processing invoices, ensuring accuracy and compliance.
• Large Loss Claims Forms: Review Large Loss Claims Forms for accuracy and completeness.
• Documentation Filing: Manage the filing of all documentation including claim file and correspondence ensuring confidentiality and security of information storage and handling.
• Inquiry Response: Respond to inquiries from the general public, project managers, claimants, contractors, insurers/adjusters, lawyers, and other stakeholders.
• Liaison: Liaise with Risk Sharing Pool Members and Servicing Carriers as required.
• Special Projects: Contribute to projects focused on improving the efficiency and effectiveness of the Claims Team.
• Process Improvement: Assist in the development and implementation of systems to enhance operational efficiency.
• Additional Duties: Perform other duties as assigned, in accordance with job responsibilities or necessary departmental/corporate objectives.