Claims Assistant - Temporary

at  National Grid Electricity Distribution

Job Introduction
An opportunity is available for two Claims Assistants to join us on a temporary contract for a period of 12 months (subject to review) based in Huthwaite.
Reporting to the Claims Manager you will be providing administrative support to ensure that all claims are managed efficiently and effectively.
You will need to have at least 4 GCSEs or equivalent and demonstrate excellent customer service skills. Evidence of your qualifications will be required prior to appointment.
If you are offered a position, you will be required to complete and provide a satisfactory basic DBS check that shows any unspent convictions or conditional cautions.

Main Responsibilities

• Receive, assess and resolve all claims on behalf of the Company by negotiating the best deal in settlement of the claim.
• Request and act on information provided by managers and give specialist advice on the best course of action having regard for the law, company insurance and company policies.
• Work with external claimants to ensure the early settlement of claims to prevent further action and unnecessary costs.
• Train, coach and advise managers and less experienced staff on claims procedures as appropriate.
• Instruct loss adjusters, agents or solicitors, assess their reports and advice and ensure that their actions are in the best interests of the Company and its insurers.
• Maintain clear and complete records of all claims following procedures set out by the Claims Manager.
• Manage case load of claims working flexibly to ensure that work is prioritised and that team/company/regulatory standards are adhered to.
• Deal with difficult customer issues to achieve a satisfactory result for both parties.

The Ideal Candidate
You will be able to demonstrate excellent customer service skills and have the ability to communicate effectively both verbally and in writing. You will have a strong administrative background with excellent negotiation and numeracy skills.
Be able to work using your initiative and take responsibility for your own work along with basic knowledge of engineering practice, procedures and computer systems and common faults that affect the network.
About The Company

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

THINGS YOU NEED TO KNOW

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. We anonymise all applications in our recruitment system so we can eliminate unconscious bias and be a workplace that reflects the community we serve. Hiring managers only have access to necessary information at interview stage. If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet deman

• Receive, assess and resolve all claims on behalf of the Company by negotiating the best deal in settlement of the claim.
• Request and act on information provided by managers and give specialist advice on the best course of action having regard for the law, company insurance and company policies.
• Work with external claimants to ensure the early settlement of claims to prevent further action and unnecessary costs.
• Train, coach and advise managers and less experienced staff on claims procedures as appropriate.
• Instruct loss adjusters, agents or solicitors, assess their reports and advice and ensure that their actions are in the best interests of the Company and its insurers.
• Maintain clear and complete records of all claims following procedures set out by the Claims Manager.
• Manage case load of claims working flexibly to ensure that work is prioritised and that team/company/regulatory standards are adhered to.
• Deal with difficult customer issues to achieve a satisfactory result for both parties