Claims Consultant

at  Lockton Inc

Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Business unit
Texas Series
Schedule
Full-time
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
Lockton is currently seeking an analytical forward thinker who is passionate about providing exceptional service and support throughout the life cycle of the claims process. The Claims Consultant provides technical expertise and advocacy for clients operating in a range of industries as they work through a variety of claims. As a trusted client consultant, you have the responsibility to oversee the full-length claim process from initiation to closure, through frequent communication and management of expectations amongst the client, Lockton account team, and carrier partners. If you are looking for an opportunity to join an organization who allows you to be “Uncommonly Independent”, Apply Today!

Responsibilities include, but not limited to:

• Oversee claims from initial notification through resolution, supporting the investigation, evaluation, negotiation, and resolution of complex issues throughout the claim cycle
• Ensure claims are analyzed for coverage, adjusted, and paid appropriately
• Proactive communication with carriers and TPAs, clients and prospects, Lockton account teams and other stakeholders as necessary
• Identify and manage expectations of all parties involved in the claim to include client, Lockton account team and carrier partners
• Assist with coverage and policy analysis, issues and dispute resolution
• Identify and engage with valued vendor partners, including TPAs, forensics accountants, subject matter experts, engineers, and legal partners
• Serve as a professional liaison with carrier partners on claims issues and advocate for client through the knowledge of coverage and claims best practices
• Participate in new business opportunities, identify cross-selling opportunities, and demonstrate Lockton service values to win new business and maintain existing clients
• Review and analyze claim reports to identify and address trends to develop and implement strategies to best serve our client’s needs and correct adverse trends
• Additional claim-related tasks, as requested by leadership
• Support internal and external clients with coverage analysis, claim issue resolution and other claim challenges
• Communicate across teams and series on claim issues relating analytics, policy issues, claim development and quantum as appropriate
• Responding to each task, concern and situation with Lockton speed

Qualifications

• Bachelor’s degree in Business or related field; or equivalent education and work experience
• Completion of industry specific designations preferred (AIC, CPCU, etc.)
• Prior experience in handling of complex or high value commercial claims according to industry best practices
• Strong technical expertise and ability to articulate knowledge in claims handling process, litigation management and variety of commercial coverage forms
• Developed analytical and organizational skills with strong attention to detail and accuracy
• Working knowledge of Microsoft Office products
• Excellent written and verbal communication skills with the ability to effectively communicate to clients and/or prospects, Lockton teams, carrier partners and supporting resources
• High level of business acumen and negotiation skills
• Ability to effectively manage time and priorities in fast paced environment
• Understands industry trends and governmental regulations
• Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
• Legally able to work in the United States
• Demonstrated understanding of insurance industry best practices, laws and appropriate application in claim scenarios
• Willingness to travel, as needed, for internal and client meetings

Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
No Agencies Please
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant’s resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees

• Oversee claims from initial notification through resolution, supporting the investigation, evaluation, negotiation, and resolution of complex issues throughout the claim cycle
• Ensure claims are analyzed for coverage, adjusted, and paid appropriately
• Proactive communication with carriers and TPAs, clients and prospects, Lockton account teams and other stakeholders as necessary
• Identify and manage expectations of all parties involved in the claim to include client, Lockton account team and carrier partners
• Assist with coverage and policy analysis, issues and dispute resolution
• Identify and engage with valued vendor partners, including TPAs, forensics accountants, subject matter experts, engineers, and legal partners
• Serve as a professional liaison with carrier partners on claims issues and advocate for client through the knowledge of coverage and claims best practices
• Participate in new business opportunities, identify cross-selling opportunities, and demonstrate Lockton service values to win new business and maintain existing clients
• Review and analyze claim reports to identify and address trends to develop and implement strategies to best serve our client’s needs and correct adverse trends
• Additional claim-related tasks, as requested by leadership
• Support internal and external clients with coverage analysis, claim issue resolution and other claim challenges
• Communicate across teams and series on claim issues relating analytics, policy issues, claim development and quantum as appropriate
• Responding to each task, concern and situation with Lockton spee