Claims Consultant - Sydney

at  Claim Central Group

Claim Central Property manages the restoration, assessment and repair of residential, commercial, strata and industrial properties in Australia and New Zealand.
For over 20 years we have been using our leading-edge technologies and a digitally-connected supply panel of trades to provide better cost, quality and claims management outcomes.
Our clients include insurers, brokers, strata managers, facilities managers, real estate, government departments, private works and others. Our insurance works cover both normal and catastrophe event claims for some of the largest insurers in Australia and New Zealand.
We are inviting applications for Claims Consultants to join our team on a permanent, full-time basis.

THE OPPORTUNITY

• Resolve incoming customer and client correspondences via phone or email
• Review and analyse reports and data to identify and understand required actions for claims
• Liaise with policyholders, clients and trade partners to coordinate booking assessments of the property via phone and email
• Actively contribute and support in the monthly conversion budget
• Adhere to legislative and regulatory requirements
• Investigate and respond to any client issues and or complaints accordingly
  About you
  We are seeking candidates who are empathetic and passionate about helping others as well as excited by the opportunity to learn new skills. Prior experience in the insurance or building industries is preferred.
  Because you have pride in your work and care about the experience of our customers you will be able to provide examples of how you can manage your time effectively, ensure accuracy of your work and apply out of the box thinking when problems arise.
  Our team culture is important to us and we are looking for people that enjoy collaborating with others, can communicate with ease and enjoy contributing to projects outside their own role.
  This is a hybrid working role based 3 days out of our office in Haymarket and 2 days working from home.

DESIRED SKILLS AND EXPERIENCE

• Previous experience in home claims management
• High attention to detail
• Effective communication skills; both written and verbal
• Intermediate computer skills
• Works well in a team environment
  If you would like to be a part of the Claim Central team then please submit your application. You are also welcome to send any questions about our team or the position to hello@claimcentral.com.au. We look forward to hearing from you

Please refer the Job description for details