Claims Coordinator (Contract)

at  Staples

SPECIFICALLY, YOU WILL:

• Ensure all claims/special costing are set up timely and accurately in Alpha to avoid month end discrepancies and write-offs. Manage claim renewals with our vendor partners prior to their expiration while communicating claim updates with the SA Margins team to ensure margin is not negatively impacted.
• Maintain vendor price changes as they relate to cost claims. Understand and download special pricing from vendor’s sites on an ongoing basis.
• Complete month end billing process for all vendors using the guidelines provided by each vendor.
• Collect outstanding receivables within 90 days, manage discrepancies and communicate with Finance to reconcile collections and resolve issues.
• Prepare vendor reports as requested by vendors, SA stakeholders and customers.
• Investigate and assist Category Managers in resolving PO/Invoice cost discrepancies.

Reporting to the Program Manager, Merchandising, the Claims Coordinator assists the Merchandising Department in managing, reconciling and collecting special bid margin monies from our vendors. Managing this process requires advanced computer skills as outlined under technical skills below. The individual will require well developed communication skills in order to work closely with our vendor partners to obtain approvals, resolve issues and ultimately collect outstanding monies owing. This role requires continuous interaction with Staples Advantage stakeholders to maintain and update claim details such as customer account numbers, contract numbers, and bid details. This Claims Coordinator will also assist the Senior Claim Coordinator to uncover new opportunities. In addition to the Claims responsibilities, this role will support the Program Manager, Merchandising with duties including vendor O&A invoicing/collections.