Claims Coordinator

at  Sureserve

NOW HIRING: CLAIMS COORDINATOR

At Everwarm, excellence is not just an expectation; it’s our standard. With a driven team of over 500 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather. We’re currently seeking a Claims Coordinator who shares our commitment to quality, service, and environmental improvement.

SKILLS AND EXPERIENCE:

• Previous Administration and data entry experience.
• Ability to work as part of a team as well as autonomously.
• Excellent attention to detail.
• High numerical efficiency.
• Excellent communication and interpersonal skills.
• Ability to meet and exceed customer expectations.
• Experience of Outlook packages (Excel, Word, Outlook).
• Driving Licence (preferred).
• Disclosure Check.

OVERVIEW OF ROLE:

The main purpose of this role is to ensure all documents submitted are accurate and funding claims are submitted in a timely manner.

DUTIES AND RESPONSIBILITIES:

• Gathering documents and files together in preparation for submission.
• Methodically check each section of the document to ensure all details are accurate. This will vary depending on the job but as an example - customer/clients details are correct, measures selected are correct and installed, tenure matches tenure document, pictures are included if requested by the client, serial numbers are correct, proof of earnings/ID has been provided. (A full breakdown of all steps required for each job can be provided to the successful applicant).
• Update spreadsheets to track invoices/claims.
• Input into company database.
• Audit spreadsheets, database and documents to ensure accuracy.
• Liaise with internal departments and external companies to ensure accuracy of documents submitted, resolve queries.
• Deal with incoming calls and answer queries.
• Ensure the delivery of the Service Level Agreements/client specifications to ensure business is credited for works completed.
• Assisting with any other adhoc tasks as required.