Claims Customer Care -

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.

EDUCATION

• High School Diploma or GED (Preferred)

EXPERIENCE

• 0-2 years experience (Preferred)

EDUCATION & EXPERIENCE (IN LIEU)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

SKILLS

Business Administration, Business Management, Call Center Management, Claims Administration, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Quality Management, Results-Oriented

KEY RESPONSIBILITIES

• Receives, screens, and routes incoming telephone calls and other electronic correspondence
• Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
• Follows established guidelines specific to each claim report or inquiry
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed
• Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers