Claims & Customer Service Associate

at  AXA

AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan.
Type of contract: Fixed Term Contract
Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team.
According to skills, experience and performance Claims and Customer Associates are classified as follows: Entry Level Associate (Junior), Experienced Associate (EXP) and Senior Associate (Master)

The Claims & Customer Service Associate will have to demonstrate strong performance:

• Provide good service to customers (Junior, EXP, Master)
• Achieve and surpass customer expectations (Junior, EXP, Master)
• Act as a point of reference for colleagues (Master)
• Champion and support change (Master)
• Act as a point of reference in the Manager’s absence (Master)
• Demonstrate ability to analyse and interpret data (EXP, Master)

Join a Company that helps protect forests! At AXA Partners, we plant a tree for each new recruit (permanent) (To find out more about the Reforest program, click here).
Your Profile

EDUCATION, PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

• Experience in a similar function or in a customer call centre will be a plus
• Customer service orientated and able to work under pressure
• Competent knowledge of the MS Office applications
• High degree of responsibility, analytical and able to think “out of the box”
• Experience in claims handling will be a plus
• English Speaker
• Energetic with commitment to deliver
  About AXA
  AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
  Our mission: Empower people to live a better life.
  Our values: Customer First, Courage, Integrity and One AXA.
  About the Entity
  AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
  AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
  Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
  What We Offer
  By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.
  Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary

Please refer the Job description for details