Claims & Customer Service Associate

at  AXA Partners

AXA Partners Italy is looking for a Claims & Customer Service Associate based in Milan.
Type of contract: Fixed Term Contract
Reporting to the Operations for Credit & Lifestyle Protection, this role will be a member of the Claims & Customer Service Team.
According to skills, experience and performance Claims and Customer Associates are classified as follows: Entry Level Associate (Junior), Experienced Associate (EXP) and Senior Associate (Master)

The Claims & Customer Service Associate will have to demonstrate strong performance:

• Provide good service to customers (Junior, EXP, Master)
• Achieve and surpass customer expectations (Junior, EXP, Master)
• Act as a point of reference for colleagues (Master)
• Champion and support change (Master)
• Act as a point of reference in the Manager’s absence (Master)
• Demonstrate ability to analyse and interpret data (EXP, Master)

Join a Company that helps protect forests! At AXA Partners, we plant a tree for each new recruit (permanent) (To find out more about the Reforest program, click here).
Vostro Profilo

EDUCATION, PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

• Experience in a similar function or in a customer call centre will be a plus
• Customer service orientated and able to work under pressure
• Competent knowledge of the MS Office applications
• High degree of responsibility, analytical and able to think “out of the box”
• Experience in claims handling will be a plus
• English Speaker
• Energetic with commitment to deliver

Please refer the Job description for details