Claims Executive - Real Estate

at  Lockton Inc

DESCRIPTION

We have a new exciting opportunity within the Global Real Estate & Construction (GREAC) Division for an experienced Claims Executive to join our Real Estate team.
The GREAC team, based primarily in London, deliver innovative insurance placements and risk management services for organisations involved in the real estate and construction sectors. This dedicated division, comprising of more than 200 Associates, is the largest and most established combined Real Estate and Construction team in the London Market.
In this role you will provide claims handling services to an allocated portfolio of clients while supporting the overall claims service provision to our clients, and supporting associates within the team.

• Managing claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster and any other interested party.
• Provision of advice on the application of policy cover and the necessary documentation/information required to progress the claim.
• Negotiating with insurers to achieve the most beneficial and cost-effective settlement for the client.
• Negotiating with insurers to ensure reserves are realistic and appropriate
• Ensuring claims are registered and appropriately updated on our systems
• Attending internal and external meetings as required.
• Report any major or sensitive claims to Account Executive responsible
• Understand the appropriate claims notification and investigation procedures applicable to each class of insurance
• Understand the insurance programme and service plans for an allocated portfolio of clients and document client specific claim handling arrangements for internal purposes
• Provide feedback for insurer review meetings and actively contribute to the development of relationships
• Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer, lawyer and loss adjuster contacts
• Provide management information as requested
• Maintain records on our internal systems and pro-actively perform claims cleanses
• Maintenance of a diary system for outstanding workload
• Prepare and maintain client claim experiences
• Undertake specific tasks as directed by management, adhering to agreed project plans and timescales