Claims Handler- Direct Settlement Injury

at  FBD Holdings plc

EDUCATION

• Hold an APA Qualification in both Personal and Commercial Insurance.
• Strong customer service skills,
• Strong Technical knowledge of liability claims handling along with an excellent understanding of the Personal Injuries Assessment Board and litigation processes.
• Significant experience Managing Multiple Stakeholders
• Pro-active and Highly Organised
• Highly Analytical and Excellent attention to detail
• Excellent Written and Verbal Communication
• Proficient in the use of Microsoft Office Suite
• Strong professional relationship builder
• Positive Attitude
• Takes ownership of own development

EXPERIENCES

• Minimum 2 years + experience in handling similar claims portfolio.
• Significant experience Managing Multiple Stakeholders

JOB RESPONSIBILITIES

Your role will involve:

• Providing first telephone contact for customers in a friendly, courteous and professional manner to ensure a positive customer experience.
• Ensuring all necessary information is captured at notification stage in a comprehensive and accurate manner.
• Ensuring that accurate decisions on the outcome of the claim are made at an early stage, in order to reduce claims cost and lifecycle. This includes decisions on policy indemnity, investigation, legal liability, quantum, reserving and settlement strategy.
• Targeting claims where appropriate for settlement direct with the claimant, ensuring that these claims are dealt with in a proactive, fair and compliant manner.

JOB RESPONSIBILITIES

• Targeting claims where appropriate for settlement with the claimants’ legal representatives prior to the Injuries Board process.
• Managing claims within the Injuries Board process.
• Managing claims that have proceeded to Litigation including liaising/instructing Legal Defence Team, Expert witnesses, Service Providers etc.
• Ensuring all recovery opportunities and fraud aspects are identified and proactively handled through to conclusion.
• Ensuring Customer Service levels are delivered and maintained in accordance with agreed standards.
• Ensuring that claims handling is at all times in compliance with the regulatory rules, codes and internal processes and procedures.
• Demonstrating FBD values and behaviours in all interactions with customers (internal and external) and colleagues.