Claims Handler

at  FBD Holdings plc

EDUCATION

Minimum Leaving Certificate or equivalent

SKILLS:

• Excellent Interpersonal; numerical and communication (written and verbal) skills

JOB RESPONSIBILITIES

This will include:

• Manage the First Notification of Loss to determine correct area for handling and liability in line with policy cover. Allocating claims that fall into the category of Delegated Authority claims to panel loss adjusters;
• Handling all claims from notification through to closure within agreed authority limits and service standards, in order to obtain optimum settlement for the company and customer;
• Handling all incoming telephone and written communication from customers / policyholders, their representatives and all other interested parties in a pro-active manner and within SLA’s;
• Provision of excellent claims customer service to customers; their representatives; brokers; service providers and interested parties in a friendly, courteous and professional manner; ensuring a positive supportive customer experience throughout the claim process.
• Ensuring that critical detail is captured at all stages of the claim, as comprehensively and accurately as possible, to ensure that;
• All claims are handled appropriately; and that
• The data captured in respect of fraud indicators is directed to the Team Fraud Coordinator and/or Claims Investigation Team, to ensure maximum detection of fraudulent or exaggerated claims.

JOB RESPONSIBILITIES

• Dealing with all issues in terms of Policy indemnity and liability in the appropriate manner and manage each claim to a satisfactory conclusion, maximising customer satisfaction and minimising cost to FBD. Fair to the customer, fair to FBD.
• Establish and maintain adequate claims reserves (ensuring prudent reserving policy is adhered to)
• Authorisation of claims cheques within agreed authority levels
• Provide technical advice to customers (claims process and what next steps are in relation to their claim); Loss Adjusters; Solicitors;
• Ensure personal understanding of regulatory framework and compliance with regulatory standards for claims handling:
• Consumer Protection Code (CPC);
• Consumer Insurance Contract Act (CICA); and
• Data Protection requirements.
• The ability to work proactively to ensure that personal and team objectives and targets are met;
• Reflect the claims department strategy of the customer centric approach; and
• Undertake project work as required.
• Actively participate in training and identifying training needs for team