Claims Handler - Insurance

at  Benefact Group

Salary: £32,000.00 - £38,000.00 OTE (depending on experience)
Working hours: 37.5 hours per week
Duration: Permanent
Location: Billericay

KNOWLEDGE, SKILLS AND EXPERIENCE

• Sound Knowledge of the UK insurance industry
• Proven previous experience within a claims role
• Chartered Insurance Institute Certificate in Insurance, or working towards

ABOUT THE ROLE

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for an experienced Claims Handler to join our Direct Corporate Risks team in their Billericay office.
The successful candidate will be an experienced Claims Specialist with a solid background in commercial insurance, looking for their next challenge. You will be responsible for providing exceptional client service, ensuring all claims are handled promptly, fairly and efficiently to achieve team targets in support of the business strategy.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

KEY RESPONSIBILITIES

• To be the first point of contact for customers in the reporting of all types of claim, ensuring they receive prompt and accurate advice on either contacting insurers direct, or how this will be dealt with on their behalf.
• Ensure all required documentation in support of claims, e.g. report forms, witness statements, proofs of value, registration documents and loss assessor’s reports are dealt with as a priority and despatched to insurers or their representatives without delay.
• Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.
• Maintain client records with up to date information regarding claims history, including updating of amounts paid on settlement.
• Despatch of client claims settlement cheques received from insurers on the day of receipt.
• Assist clients in the pursuit of any uninsured losses sustained as part of a claim. This may be by direct assistance involving contact with third parties on behalf of clients, or by ensuring the client contacts their Uninsured Loss Recovery provider.
• Receipt of notification, investigation and settlement of claims within authority limits granted under any insurer delegated authority arrangement.
• Preparation of bordereau information and submission to insurers in the required format and within the agreed timescales. This will also include regular auditing of the delegated authority arrangement to ensure parameters are being strictly adhered to.
• Maintain a diary system for all outstanding claims and ensure these are chased regularly, keeping customers informed of progress.
• Advise clients on their options should insurers refuse indemnity under any particular policy, or wish to offer a final settlement figure below original expectations. This may involve invoking the formal Complaints Procedure, as set out in the insurer’s policy documentation, involvement of the Insurance Ombudsman Bureau and/or reference to any other dispute resolution facility.
• Provide regular reports to senior management in the business of any significant losses sustained by individual clients that might have an impact on insurer relationships.
• Occasionally attend client claims review meetings Account Executive or Line Manager
• Ensure quarterly reports are produced and submitted to clients, Account Executives or Line Manager as required.
• Any other duties, as requested by your Line Manager, in accordance with the nature of this position.