Claims Handler

at  The Granite Group

We are currently recruiting a dynamic and well organised Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.
Role: Claims Handler
Location: Sevenoaks
Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week
Salary: Between £26,000 and £34,000 DOE plus £2000 annual bonus potential achieved quarterly

• Validate all claims for indemnity and fraud.
• Assess liability including communication of our decision.
• Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist in-house motor engineers.
• Ensure indemnity spend is minimized by commercial decision making.
• Proactive diary management to monitor and progress cases.
• Application and investigation to ensure accurate reserves in line with company guidelines.
• Accountability for own performance against set objectives.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Assist with coaching and mentoring of less experienced handlers.
• Any other Ad hoc task as the needs of the business dictate