Claims Manager (12 Month Contract)

at  Zurich insurance

ARE YOU READY TO GROW YOUR CAREER IN INSURANCE?

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.
Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.
WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

• Along with your claims managerial peers, you’ll manage day-to-day claims department operations, including reviewing and approving claims decisions, ensuring prompt processing in line with company policies.
• You’ll handle disputes and escalations, working with claimants, internal teams, peers, brokers, and underwriters to find fair resolutions.
• You’ll lead, mentor, and develop a team of claims specialists, setting performance expectations and providing ongoing feedback.
• You’ll work as part of a team to implement and uphold best practices, process improvements, and measures to prevent fraudulent claims, ensuring compliance with regulatory and contractual standards.
• You’ll conduct regular claim file reviews and performance assessments, identifying trends and areas for improvement to enhance claims operations and efficiency.
• You’ll participate in overseeing the onboarding and training of new team members, supporting their development and fostering a collaborative and positive work environment